IT Support, IT Analyst, Helpdesk, Network Admin, Active Directory

Verizon Wireless - 864-***-****

Technical Support Coordinator March 2010 - Present

• End user support for mobile devices: hardware, software, and connectivity

• Blackberry, Android, Palm, all Windows OS, Mac

• Technical troubleshooting and problem solving

eRx NETWORK - 828-***-****

Technical Support 2009

• Assisted National Pharmacies processing electronic billing

• Research, troubleshooting, case by case resolution by documentation or escalation

IT CONSULTANT

2008 - 2010

ONE WHO SERVES - 828-***-****

• PC hardware repair

• OS / Software installation, upgrade, maintenance

MILLER MARSHALL ROTH - 828-***-****

• Windows Server upgrade

• File security audit and redesign

• Configuration of network printers

MOOG MUSIC INCORPORATED - 828-***-****

• Design and implementation of complete backup solution

• User/Group and file security audit and redesign

• Creation of documentation

JACOB HOLM INDUSTRIES AMERICA - 828-***-****

IT Systems Support Specialist 2006 - 2008

• End user support

• Desktop and laptop hardware maintenance and troubleshooting

• Network and Exchange email connectivity support

• Active Directory management, for security policies, access control, and software installation

• Managed backups to NAS and to tape with Backup Exec.

• Developed training materials, including searchable online manual for the plant

• Designed and managed Ghost network disk imaging system

MICHAEL L. MILLER, PA - 828-***-****

Network Administrator / Office Manager 2004 - 2006

• Managed Windows 2000 network for a law office and benefits administration company

• Responsible for all systems, hardware, and networking issues.

• Supported VPN and terminal services for remote workers

THE MANUAL WOODWORKERS AND WEAVERS - 828-***-****

Import Coordinator 2003 - 2004

• Managed development and ordering of product design projects each season

• Negotiated price and order delivery issues with vendors

OTHER SKILLS AND EXPERIENCE

• Support Ticketing Systems

• Cisco; switching and routing technologies

• Virtualization technology

• Network printers/copiers

EDUCATION

• University of North Carolina at Greensboro 1989 - 1991

• Western Carolina University Cullowhee, NC 1987 - 1989

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