Senior Software Quality Assurance Analyst
Resume:
Marsha Lybra
Sunland, CA 91040
Home # 818-***-****
Cell # 818-***-**** or 310-***-****
***********@*****.***
Education
BS Computer Aided Design Technology, Eastern Michigan University, 1986.
Certified in Rational ClearCase and ClearQuest,and Mercury Quality Center, Quick Test Pro, and Load Runner. SQL online training.
Work Experience
November 2009 – Present Sidebar Santa Monica, CA
SQA Analyst - Testing Sidebar Administration Website performing UAT and backend analysis of data on UNIX platform. Bug tracking using JIRA. Agile environment. Database SQL querry's ran on DbVisualizer.
February 2006 – August 2009 Helio/ Virgin Mobile USA Westwood, CA
SQA Analyst - Testing Customer Service, Partner and Helio.com (online store) Websites. QA Lead for store POS and backend RIS (retail) systems as well as Hybrid Wi-fi card. Team track used to submit and track tickets. Test Cases created and tracked in Mercury Quality Center. Automation using Quick Test Pro. Database querry's done with TOAD. Web platforms tested on: IE, Modzilla, and Safari.
May 2005 - Oct 2005 Smart & Final Commerce, CA
QA Analyst - Tested and debugged NCR Server and register software usually exceeding NCR's own in-house testing. Certified all DEX/NEX vendors analyzing test data.
Tested in house programs that processed End Of Day data to give results to Marketing, Sales, Accounting, and Senior Management. Company used ClearQuest to track and close problem cases. Completed classes in ClearCase and ClearQuest management.
Test
April 1999 to Oct 1999 Ericsson Inc. Brea, CA
Field Test Coordinator – Coordinated all Alpha and Beta testing on CyberGenie 2000 (PC Cordless phone system) product for US release. Wrote test plan and project plan for CyberGenie 2400 product. Helped develop website for tester application, problem reporting and customer service. Solicited and processed field test applicants, selected top applicants for early Alpha testing. Coordinated four Alpha shipments to the field and maintained relationship with testers. Had systems in place and ready for shipment of Beta product when I left company.
January 1999 to March 1999 Remedy (on assignment at Ericsson) Brea, CA
QA Engineer – Performed system testing on CyberGenie 1000 product (PC Cordless phone system) targeted at the European Market. Tested software on Windows 98 (US and French) and Windows 2000 as well as hardware in standalone mode. Filed reports on Vantive (bug tracker).
October 1998 to January 1999 Peopleware (assignment IVS INC) Monrovia, CA
QA Engineer – Performed system testing on Voice Activated GPS mapping system. Tested software on Navigation Hardware as well as PC platforms. Wrote and helped edit test plans. Filed reports on PCMS running on NT 4.0.
June 1993 to July 1998 Quarterdeck Corporation Marina Del Rey, CA
April 1995 – July 1998 - Beta Test Coordinator – Coordinated all external testing done on full product line (was 20+ products). Work with product managers to set up guidelines of testing and choose appropriate testers. Compiled all documentation necessary to have user under nondisclosure and license. Worked as a liaison between beta tester, QA team and development when necessary to help troubleshoot any problems as necessary. Expanded the methods of contacting and working with the testers through the internet. Created Beta WebPages to have testers sign up to beta test for Quarterdeck, and another to submit reports. Created a better contact database using access.
June 1993 – April 1995 – Tech Support Specialist – Provided technical support for QRAM, QEMM, DESQview, DESQview/X, Sidebar, and Cleansweep users. Setup all kinds of systems such as UNIX, NOVELL and LANTASTIC. Extensive Knowledge of software applications in relation to their use of memory management. Ability to configure and solve complex problems with regard to TCP/IP, LAN Workplace for DOS, and other related protocols. Knowledge of WINDOWS 95, WINDOWS 3.x and other applications that work in those environments. Performed Beta and Alpha testing on most of Quarterdeck products. Performed Quality Assurance projects, documents and provided enhancement suggestions on how to improve and provide innovative ideas for our products. Worked with other companies on solutions to configure their networks to function efficiently.
October 1992 to July 1993 SILO, California Burbank, CA
Sales Counselor – Provided advice and sales in the Home Office department. Products sold were Apple Macintosh, IBM and compatible computers, printers, Fax machines and other office equipment.
References available upon request or http://www.linkedin.com/in/cabogirl
SOFTWARE SKILLS:
Office/Email: MS OFFICE (Outlook, Excel, Word), Loutus Notes
Web: Modzilla Firefox, MicroSoft IE, Safari
DB tools: Toad 9.2, DbVisualizer 6.5.10
Bug Reporting: Lotus Notes, Team Track, JIRA (earlier years I don't remember)
POS: NCR terminals and ACS back office program
Qualicom POS terminals and Retail-It (back office)
Automation: Quality Center, Quality Test, Load runner (Mercury)
Clear Quest, Clear Case (Rational)
Other: PUTTY, FTP, UNIX commands, DEX/.NEX technology, SQL
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