Video Conference Engineer, Data Center Operator
Resume:
Shawn M. Connors
Hampton, Va *3661
*****.*.*******@*****.***
BACKGROUND SUMMARY
An intelligent hard worker with the ability to work effectively, and contribute positively, as a team member within a fast paced environment.
EXPERIENCE:
Iformata Communications
Video Conference Engineer
July 1, 2008 to present
Able to operate and troubleshoot Polycom video systems, including RPX and TPX conference rooms.
Works with Polycom bridges with an advanced knowledge of multipoint video calls using a variety of video conferencing systems.
RMX bridge certified by Polycom
Dendrite International
Data Center Operator
July 1, 2006 to June 30, 2008
Monitors and maintains all servers in data center.
Documents and tracks trouble tickets, Initiates and monitors server backups.
Works well with in Windows, Linux and UNIX environments, and responsible for maintenance on all servers in data center.
Dendrite International
Help Desk Representative
April 13, 2005 to May 1, 2006
Initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. Quickly assesses the user’s issue and provides first level support for problem resolution. Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
Additional responsibilities include: PCA Tech, Blackberry SME, Outlook SME, DRA Tool SME.
International Paper/Tech Systems
System Administrator
Feb 7 2006 – April 10 2006
Configure and deploy workstations for the Franklin Paper Mill
Northstar Training (a subsidiary of Landmark Communications)
Independent Instructor
June 2001 to Present
Introduction and Advanced HTML Instructor. Instructs adult professionals how to create and debug web pages, complete with links and graphics. Provides a great foundation for students to web design and web page creation.
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