Customer Service Representative

Kelechi Okenwa Onyedebelu

**** **** ****** **, ******* TX, 77063

Mobile: 773-***-**** E-mail: ********@*****.***

Education

Texas Southern University

Bachelor of Science – Biology (2011)

Skills

Proficiency in A+ computer programming and networking within Windows, MacOS, and Ubuntu systems

Microsoft Office Applications

Able to multitask efficiently

Leadership Ability

Work History

May 2009 – Present Customer Service Representative/Tech Support/Sales

Microcenter Computer & Electronics

Led chain in customer service scores since 2009

Custom built computers, handed programming, and processed orders

for larger companies

Feb 2008 – May 2009 Customer Service Representative/Remote Technical Support

Geek Squad Mission Control and Stealth Team Leader

Provision of over the phone PC and MAC support

Created work orders using MS Excel and Access and processed payments

Top 5% customer service rating

Oct 2006 – Feb 2008 Customer Service Representative

Interactive Response Technology – Roadside Assistance

Required to take heavy volume of calls

Quality of 90% and higher throughout duration of employment

Sep 2005 – Oct 2006 Material Handler

S&S Professional Services

Responsible for recording and keying work orders to ensure that

materials can be properly tracked during the production process

References

Available Upon Request

Contact this candidate