Customer Service Project Manager

Jeffery S. Wells

**** ******* **., ************, ** 37129

Phone: 615-***-**** Cell:615-***-****

E-mail: ****************@*****.***

Experience

Wells Landscaping & Lawn Maintenance Murfreesboro, TN

Owner Sept. 2002 - Present

Manage all aspects of a full-service landscape and lawn maintenance company including hiring, training, sales, scheduling, purchasing, marketing and safety audits. Construction duties including design, installation and maintenance of lawns, landscaping, irrigation and hardscapes.

UPS (3:00 AM to 8:00 AM Shift) Murfreesboro,TN

Pre-loader and Cover Driver/Air Driver Sept. 2007 - Present

Load package cars using established sequencing methods.

Deliver Next Day Air packages and standard ground packages using hand-held DIAD (computer) tracking system.

Completed UPS Drivers training school

Completed UPS Inside Safety Mentoring Program

Square D Company Nashville, TN

UNIX System Administrator July 1999 – Aug. 2002

Supported Engineering Systems users at Nashville and Smyrna locations. Responsible for creating new UNIX and SAMBA accounts, data backups and restores, installation of new workstations, and analytic software license management. Special project teams, Initial Analytic Department's Compute Server roll out, and Solaris 8 server upgrades. Project manager for Engineering Group Consolidation and Standardization.

Tracked software license usage, enabling management to reduce the number of licenses purchased.

Published installation procedures to database, accelerating the learning curve for new hires.

Upgraded operating system on 2 servers and 29 workstations at 2 locations.

Whirlpool Tubs and Spas Elizabethtown, KY

General Manager Feb 1998 – March 1999

Managed all aspects of manufacturing facility including inventory control, manufacturing and sales of acrylic garden tubs, whirlpool tubs, hot tubs, and marble surrounds, customer service, utilized Lean manufacturing processes and Just In Time delivery to builders and supply warehouses.

Integrated a computerized inventory recording system, reducing overhead and stalled time.

Developed a structured scheduling system for deliveries and installation, maximizing product transport.

Implemented a customer follow-up tickler file, improving file management and customer service.

Achieved gross annual sales increase of 6%.

BellSouth Mobility Lexington, KY

Communication Specialist Jan. 1997-Feb. 1998

Sold state of the art digital phones to commercial accounts. Responsibilities included initial contact, needs assessment and development of accounts, as well as continued customer service to ensure customer retention. Consistently performed above quota.

Succeeded in gaining Cincinnati Bengals training camp account, dramatically increasing corporate visibility.

Leadership and Community

Leadership Madison County - Madison County KY

Nominated by the Richmond Chamber of Commerce Executive Director. Completed leadership program with emphasis on improving leadership skills, community knowledge and community service.

Kentucky Army National Guard - Boone Raider Leadership Course

Completed course planning, logistics, communication, leadership, execution of plans, motivation, and follow-up.

American Red Cross - Disaster Relief

Completed required courses for disaster relief. Participated in recovery efforts for Hurricane Katrina in Bay St. Louis, MS and the F-4 tornado in Murfreesboro, TN.

Education

Ashford University Clinton, IA BA - Organizational Management - Summa Cum Laude

Member Alpha Sigma Lambda National Honor Society

Personal

Excellent oral and written communication skills.

Leadership – decisive, self -motivated, goal oriented.

Fast learner - ability to learn departmental and organizational functions quickly.

Team player - works well within a team or group setting.

Superior administrative skills - efficient, well organized, able to handle work systematically.

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