Customer Service Administrative Assistant

BENEFIT ADMINISTRATION PROFESSIONAL

Energetic, progressive licensed benefit administration professional with an exceptional track record of administering employee benefit plans effectively.

PROFESSIONAL STRENGTHS

• Hands-on technical knowledge & presentation of employee benefits with a focus on cafeteria plans, retirement plans and voluntary benefits

• Advisor to work sites and executive management to ensure timely, consistent, and accurate

employee communication.

• Effective management of multiple complex, highly confidential situations.

• Performance of complex analyses in order to achieve appropriate solutions.

• Outstanding people management skills and understanding of operational and cultural issues

• Thorough understanding of the financial services industry with direct experience in Accounting(A/P and A/R)

• Understanding of the financial and administrative needs of a complex client base

• Strong interpersonal skills with a focus on customer service

PROFESSIONAL EXPERIENCE

FIRST FINANCIAL GROUP OF AMERICA / FIRST FINANCIAL BENEFITS, INC.

Houston, Texas

August 1, 2005- Present

Third Party Administrator providing billing, compliance, enrollment support and recordkeeping services to county and city workers. Responsible for administration of Cafeteria Plans (IRC Sec. 125), Deferred Compensation Plans (IRC Sec. 457) and Voluntary Payroll Deduction Plans. Assisted in the day-to-day financial operations of the company, answered incoming calls, created and sent outgoing correspondence, processed enrollments, contracts, payroll and operating accounts.

Employee Benefits/Administrative Assistant

The Benefits Administrator position is responsible for the administration of the group benefit programs (group health, dental, vision, short-term and long-term disability, life insurance, accident plan, flexible spending plan, 401(H) plan and retirement plan 457. Provide excellent customer service and quality benefit plans. This includes audits, completing the annual reports for several counties.

ESSENTIAL FUNCTIONS OF POSITION:

Administration: Processing, Functional

• Coordinate daily benefit processing

• Enrollments, OBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDRO’s, distributions, loans, and hardships

• Oversee maintenance of employee benefit files.

• Gather employee data and oversee the processing of monthly billing.

• Serve as primary contact for plan vendors. Coordinate transfer of data to external contacts for services, premiums and plan administration. Work effectively to make sure the plans run smoothly. Investigate discrepancies and provide information in non-routine situations.

• Evaluate and revise internal processes to reduce costs and increase efficiency.

• Document, and maintain administrative procedures for assigned benefit processes.

• Ensure compliance with applicable government regulations.

• Provide customer service support to internal and external customers, communication skills, and training

.

WISENBAKER BUILDER SERVICES

Houston, Texas

August 1, 2003- May 2005

Assisted in the day-to-day operations of the company, worked directly with contractors, created and sent outgoing correspondence, processed bids, contracts, payroll and operating accounts.

Billing Analyst

• Handled builders with blueprints

• Processed invoicing and purchase Orders

• Balanced vendor statements/Issued purchase orders

• Expedited work orders

• Prepared and maintained current pricing for flooring specs

American Gas Log Company

Atlanta, Georgia

1992- August 1, 2003

Provided administrative support for Executive Level of administration and accounting duties for a large manufacturing based company.

Accounts Payable/Accounts Receivable Clerk

• Full charge processing of all Accounts Receivable and Payables

• Prepare and process Payroll

• Customer Support for Technical Assistance

• Wrote Early Buy Program

• Collections

TRAINING AND EDUCATION

Texas General Lines License #1700109 expires August 3, 2013

Continuing Education: Kaplan

Request that years of directly related experience in the duties of the job be considered as an equivalency for formal education in the initial phase of consideration. This is an acceptable substitute for an equal employment opportunity employer and depth of knowledge and expertise can be confirmed upon interview and reference verification.

REFERENCES

Available upon request

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