Network Operations Manager / System Administrator

Nicholas Richter 412-***-****

**** **** ****** **********@*****.***

Pittsburgh, Pa 15203

OBJECTIVE:

Dynamic professional with excellent organizational skills seeking an Information Technology position that will enable me to utilize my extensive experience in Network Administration, Technical Support and Customer Service to meet deadlines and achieve goals.

WORK EXPERIENCE:

J&K Kreations, Pleasant Hills, PA May 2009 to Present

Technical Consultant

• Created online storefront using Zencart.

• Trained users to add content to the storefront and manipulate different aspects including creating sales and changing font and color schemes.

• Remote support using VPN and phone support.

• Desktop, Laptop, Printer/Scanner, Software, and Network troubleshooting and repair.

Aethon, Inc., Pittsburgh, PA September 2005 to January 2009

Implementation Specialist

• Experience working on a Help Desk answering service and support calls from customer. Providing telephone support and remote diagnosis of hardware and software problems. Entering logs and escalating any outstanding issues to Level 2 support.

• Implemented Automated Hospital Delivery Systems using proprietary software, trained users on how to efficiently operate units to optimize staff time and hospital dollars to patient care.

• Provided hardware and software support both on and off-site after the completion of the implementation.

• Trained new Aethon employees on both Help Desk and Implementation job functions.

Ripple Effects Interactive, Pittsburgh, PA May 2005 to September 2005

Internship

• Assisted Network Administrator in day to day operations, including setting up new user network profiles, setting user network privileges and security parameters across the network.

• Resolved software and hardware problems on company servers, desktops, laptops and printers.

• Ordered and installed software applications on users’ laptops and desktops.

• Researched new software and hardware to upgrade the existing network infrastructure.

EDUCATION:

Associate in Specialized Technology, Network Administration

Pittsburgh Technical Institute, Oakdale, PA

July 2005

TECHNICAL SKILLS:

Operating Systems:

Microsoft Windows 95, NT, Server 2000, XP, Server 2003, Vista, 7, Ubuntu Linux, Mac OSX

Programing Languages:

Basic, C++, Java, PHP, HTML, SQL, MySQL, Tcl/Tk

Microsoft:

Office Suite, Active Directory, Outlook, Access, VPN

Other:

Laptops, Desktops, Servers, Printers, Cisco Switches and Routers, DHCP, DNS, TCP/IP, SMTP, POP3

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