Sales Customer Service

RUBÉN EDWARDS

Education

Polytechnic University of Puerto Rico Hato Rey, PR

Master of Engineering Management June 2008

Polytechnic University of Puerto Rico Hato Rey, PR

Bachelor of Science in Mechanical Engineering January 2003

Certifications

 Fundamentals of Engineering (FE), Puerto Rico Department of State’s Engineering Licensing Board ID EIT 22701

Experience

Transformer Protector Corporation Humble, TX

Business Development Manager July 2008 – April 2010

 Developed new accounts & maintained clients in the eastern US, Canada and Central America Power Sectors.

 Created technical awareness and gained end user acceptance by meeting with them, increasing their education of the product line, and ultimately getting end users to specify the TRANSFORMER PROTECTOR (TP).

 Organized planned and systematic customer technical visits for product presentations and consultation on explosion & fire prevention to users of power generation & electricity transmission & distribution transformers.

 Proactively generated leads by identifying, requesting budget and attending industry events for technical marketing. Created commercial proposals and coordinated technical proposals.

 Provided leadership in absence of Business Development Director. Assisted President in specific strategies, annual sales plan, and associated forecasting metrics while continued to position the business for growth.

 Assisted in the development and coordination of press releases and technical articles for the TP.

 Trained, motivated and educated sales channels for market growth in new and underpenetrated markets.

 Initiated and managed relationships with key people in mid and high level management.

 Lead negotiations from very first customer contact for the project to decision and closure of opportunities.

 Achieved sales quota and ranked number one among peers. Process leader for ISO Qualification audits.

AMGEN Manufacturing Limited Juncos, PR

Project Engineer December 2003 – July 2007

 Planned, executed and completed on time & under budget the construction of a $2MM project of HVAC systems.

 Planned, executed and completed on time & under budget the commissioning of the mechanical systems of a waste water treatment plant. Systems included heat exchangers, pumps, UV, microfiltration, and compressors.

 Revised standard operating procedures for compliance with cGMP for the biotechnology plant & FDA audits.

 Implemented Failure Mode and Effect Criticality Analysis (FMECA) to develop detailed Reliability Centered Maintenance job plans and spare part analysis for commissioning of systems and Predictive Maintenance (PdM).

 Interpreted blue prints and specifications to plan field work and achieve project milestone dates.

 Performed bid analysis and evaluation of suppliers, monitored budget and project balance sheets.

 Generated Primavera project schedule, managed subcontractors and supervised a staff of 5 employees.

 Selected, ordered, and tracked the delivery of materials and equipment for assigned projects.

 Ensured that the project documentation was compliant with contract requirements.

United Boilers Engineering Guaynabo, PR

Inside Sales Engineer May 2003 – December 2003

 Managed emergency service calls, technical inquiries, and troubleshooting of boiler operation.

 Prepared equipment submittals for users and generated proposals of major boiler overhauls.

 Developed and managed sales foundation files for market growth for Sales Engineers.

GE Energy San Juan, PR

Assistant to Account Manager (1 year contract) January 2002 – December 2002

 Supported the sales activities leading to $17.5 MM quota through customer service, satisfaction, and market growth for gas turbines, steam turbines and power generators in the Puerto Rico Power Sector.

 Performed bid evaluations, market studies & sales forecasts. Analyzed & managed competitive data for pricing.

 Assisted in the preparation of proposals and service contracts for turbine conversions and modifications.

Skills

 Microsoft and Macintosh operating systems, MAXIMO RCM, Office 2007, AutoCAD2000, QuickBooks, Primavera Project Planner (P3) and Trackwise

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