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Director/VP of Professional Services

Location:
United States
Salary:
120K to 170K
Posted:
October 30, 2009

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Resume:

Howard R. Stentz III

**** ***** ****** **** *** *25 PMB 331  Marietta, Georgia 30066

Phone: 770-***-****

e-mail: ********@*****.***

SUMMARY

Mr. Stentz has more than 17 years of experience in senior management within information technology and software consulting with heavy experience in infrastructure architecture and operations, project/program management, ERP and General architecture, network and storage operations and design, disaster recovery(BC) planning and operations, development lifecycle, and IT strategy.

EMPLOYMENT HISTORY

Wirpro/Infocrossing July 2009 – September 2009

Contract Advisory Consultant providing analysis, selection, and recommendations to clients

• Assisted CTO and infrastructure team at Manpower in database and core technology analysis for Microsoft and Oracle evaluation

• Provided full infrastructure and development analysis within the ERP (PeopleSoft) environment

• Provided Manpower with a 75% improvement in infrastructure costs saving over $680K annually

Gerson Lehrman Group January 2005 to Present

Senior Advisor (Independent Scholar) providing c-level software and technical advisory and research services

• Assisted senior c-level management, investment managers, fund managers in making critical investment, technology purchase, and divestiture decisions

• Advised on enterprise software and technical market initiatives and events

• Personally provided advisory services to over 55 clients from the IT and investment community

The Hackett Group Atlanta, GA January 2008 to December 2008

Director for worldwide Oracle technical practice.

• Responsible for the US, European, and Indian geographies with 30+ resources and a $3M budget

• Designed infrastructure and data architecture for multi-ERP platform integration

• Designed and supported the implementation of Hackett’s internal hosting, support infrastructure and data center changes

• Created a successful Oracle technology readiness program that streamlined processes

• Developed Hackett’s offshore Application Management approach and methodology that was critical to winning Hackett’s first true Oracle AMS engagement

• Provided executive and direct project support for critical clients

Optio Software Alpharetta, GA February 2007 - December 2007

Director of worldwide professional services organization for all of Optio Software.

• Responsible for the NA geography with 15+ resources (+20 Contractors) and a $3.3M budget

• Lead team developing streamlined implementation methodology for professional services delivery

• Developed Optio’s first global engagement delivery and management model

• Designed and supported infrastructure readiness assessments and implementations

• Provided direct design and implementation support for Optio infrastructure requirements

• Provided executive and direct project support for critical clients

Oracle Corporation Atlanta, GA April 2005 – November 2006

Client Services Director managing the client services sales portfolio for the South East region

• Successfully sold $2M in annual services revenue and managed $1.8M annual portfolio

• Assisted in the support of the technical portion of the Oracle Insight program (solution selling)

• Provided executive and direct project support for critical clients

• Provided technical architecture and infrastructure advise for critical clients

Deloitte Consulting, LLP Atlanta, GA February 2003 – March 2005

Senior Manager managing of the technical aspect of ERP practices

• Technical project lead for a $40M strategic Oracle supply chain and manufacturing software implementation

• Designed and lead the infrastructure and datacenter upgrade for a $40M Oracle Applications implementation including selection, implementation, and migration

• Lead the effort to streamline the IT telecomm infrastructure concerns for a major European based automotive manufacturer that resulted in over $4M in savings

• Project Lead for Enterprise One for the process redesign and selection for a major temporary service provider that resulted in a streamlined IT infrastructure support requirement

• Streamlined datacenter investment and support for major financial institution

Decision Technologies Atlanta, GA November 2002 – February 2003

Senior Delivery Manager responsible for critical client implementations (Contract)

• Project Lead and architect for JD Edwards Enterprise One implementation for a large logistics/distribution client that allowed them to move from legacy to newest lower total cost software and infrastructure

• Provided advisory input into application support approach that resulted in streamlined and lower cost support for remote clients

JD Edwards (Oracle) Atlanta, GA November 1998 – November 2002

Solution Strategy Manager responsible for pre-sales and service sales activities for the SE region

• Individual contributor of $7.25M in services revenue

• Exceeded annual services sales target by 120%

Regional Senior Manager managing the South East Regional Technical Services organization

• Responsible for the SE geographies with 18+ resources and a $3.4M budget

• Responsible for all revenue and for the technical practice in the South East

• Provided technical infrastructure and datacenter design and advisory for numerous clients

• Primary developer of technical portion of JD Edward Implementation approach and methodology that was adopted corporate wide as the worldwide standard

• Key participant on the JD Edwards Long Range Planning Committee for company-wide strategic direction in e-business that was later adopted corporate wide

• Creator of the Business Partner Certification program that was accepted and included in corporate alliance practices resulting in $.5M in annual savings and additional revenue stream for the region

• Created a hybrid sales-to-service hand-off methodology for use by technology services that resulted in a reduction in errors typically associated with this type of process and directly resulted in an improved customer satisfaction for the affected clients

• Provided executive and direct project support for critical clients

• Well remembered as one of the top infrastructure technologists in the JD Edwards Enterprise One technology

Black Oak Computer Services Salisbury, MD September 1997 – October 1998

Senior Systems Engineer

• Designed, implemented, and supported 2 client network infrastructure implementations

• Provided strategic planning, design and also lead the implementation of high availability systems and disaster recovery solutions for 2 major firms and one city government.

• Performed security planning, identity management planning, capacity planning, and risk assessment for a number of client’s complete enterprise

Management Consultant

• Project Lead of business process redesign project for a major automotive distributor producing a streamlined process for the sourcing/distribution/warehousing portion of the business that produced a savings of 20% in cost from change in vehicle sourcing/delivery methods

• Project Lead for multi-vendor ERP selection

• Strategic advisory and business process redesign, restructuring, re-engineering, executive consulting, needs analysis, risk assessment, and work flow analysis for clients.

Filtronic Comtek Incorporated November 1994 – August 1997

Director of Information Systems (Acted in CIO Capacity) managing US IT Department

• Responsible for the North American IT organization with 5+ resources and a $1M budget

• Project Lead for implementation and support of large-scale enterprise level ERP system responsible for entire company operations that reduced costs by 20%

• Designed and implemented datacenter and infrastructure requirements in support of ERP implementation.

• Implemented corporate wide security policies and procedures and provided enforcement

• Designed and lead the team that implemented and supported a secure 200+ node mixed Novell, Microsoft NT, and AIX UNIX network utilizing many emerging technologies and leveraging existing company investment for a well designed and cost effective national local and wide area network.

ComputerLogic Incorporated (Installation and support specialist) February 1994 – November 1994

• Network, storage, disaster recovery, and infrastructure implementations for over 50 clients

Medical Processing Services (Network Manager/Support Specialist) January 1993 - February 1994

• Designed, implemented, and supported multi-technology corporate-wide network infrastructure

Kennesaw State University (Computer Support Specialist) March 1990 – January 1993

Genesis Solutions (Systems Consultant) June 1988 – March 1991

Maryland Computer Wholesalers (PC Technician) January 1988 – May 1988

MILITARY

ARMY NG, Infantry - Fort Benning, 115th Light Infantry. 1988 - 1989

Heavy Weapons Specialty

ARMY NG, MI Avionics - Dobbins Reserve Air Force Base. 1989 - 1994

Avionics Technician

HONORABLE DISCHARGE, March 15, 1994

EDUCATION

Kennesaw State University, Marietta, Georgia, Major: Computer Science

Managing at JD Edwards and Leadership Challenge, JD Edwards Internal Manager Training Course

Wor-Wic College, Salisbury, Maryland, Leadership Development and Management Course

IEEC Member since 1997

Member, Project Management Institute – Currently working towards PMP

Junior Achievement – Volunteer Teacher



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