David Hooker resume

David Hooker

*** ** **** **.

New Haven , CT ***12

203-***-****

*********@*******.***

SUMMARY: Hardworking, mature professional with many years of experience dealing with fast-paced

technically challenging situations from computers to personnel management, looking

to become part of a organization striving for excellence.

SKILLS: Technically proficient in the installation and maintenance of the following:

Windows 95/98/2K/XP/Vista

Microsoft Office 97/2K/2K3/2K7

Windows Server 2K/2K3/2K8 Windows SQL/Terminal Svr

Brightstor Arcserve/Veritas backup & eTrust InoculateIT/Norton Antivirus

Altiris Deployment Solution (imaging software) & Blackberry Support

Sonicwall VPN & wireless network configuration and management software

WORK HISTORY: Optimus Healthcare 203-***-****

April 2005 – July 2009

Position: Sr. System Analyst

 Primarily responsible for supporting the largest healthcare center in Connecticut with a count of approximately 450 users with all hardware and software needs using Window Server 2003/2008 Active Directory administration, TCP/IP, DNS, FTP,(HP, Dell, and Gateway) computer and laptop setup/configuration

 Responsible for installing a Windows Exchange Server 2003/2007 used to establish user email accounts accessed via Microsoft Outlook applications install on all PCs and laptops

 Installed Windows terminal server and employed Neoware thin clients in all front office areas and nurse stations as an effort to improve efficiency and provide more cost effective way to complete necessary business functions

 Instructed users on the use of Windows Vista and Office 2007 applications

 Provided LAN/WAN/Wireless support for computers and peripherals

 Created operating procedures and guidelines for the usage of IT equipment by the end users

 Assisted in Avaya phone system administration with light programming and physical phone equipment moves

 Linked user Microsoft Exchange email accounts with their Blackberries using Blackberry Internet Service

 Maintained an approximate $800,000 budget and was responsible for purchasing, inventory , and tracking all IT related equipment

 Responsible for employing 3rd party software/hardware such as Sonicwall Threat Management for network security, CA eTrust Antivirus as an effort to prevent virus and spam infestations, and CA Arcserve Backup for security and backup on the 11 server farm that supported the infrastructure

 Remote access provided to providers and authorized personnel using Sonicwall VPN client

 Reported directly to the Chief Operating Office and was given direct charge of a team of 2 analysts and 1 consultant

Katharine Gibbs School (Piscataway, New Jersey)

January 2004 – March 2005

Position: Desktop Specialist

 Provided end user support to faculty of 50 users and student body of approximately 300 users, LAN/WAN maintenance using Cisco routers and PIX firewall, and install, configuration and maintenance of all HP and Dell computers, HP printers, and HP scanners

 Created user accounts on Window Server 2000 and Exchange Server 2000 for students and faculty and established rights and permission with the use of Active Directory

 Periodically instructed users on the use of Microsoft Office 2000 applications including Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook

 Responsible for acquisition and inventory of computer, printers, and scanners located in classrooms

 Took charge of negotiations with IT vendors which resulted in IT projects coming in below or at an established annual budget of approximately $250,000

 Employed a helpdesk/ticket tracking program to prioritize incoming service requests

 Reimaged and managed 13 classroom/300+ computer facility using Altiris Deployment Solution(ghosting software)

JAG Partners, LLC (S. Norwalk, CT) 203-***-****

May 2002-January 2004

Position: IT Analyst

 Performed computer/printer installs of HP and Dell products

 Created user accounts for access to Windows 2000 Server network

 Assisted users on a number of Operating Systems (Windows 95/97/2000/XP)

 Assisted with Apple PowerMac G3 and G4 setup and maintenance

 Responsible for nightly backup 4 server farm using ArcServe Backup solution

CERTIFICATES: Computer Tech Support Certificate

Computer Specialist Certificate

EDUCATION: Katharine Gibbs January 2001 – December 2001

Piscataway, New Jersey

Solutions Learning Center June 1999 – October 1999

Edison, New Jersey

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