Sales Customer
Resume:
Jessica D.Ortiz
Lakeland, FL 33809
Skills
Excellent communication skills both written and oral; Bi-lingual (English/Spanish) Tested by Language Testing International as Intermediate-High; Excellent typing skills (55+ WPM); Excellent computer skills (experienced with Microsoft NT, Professional, Word, Excel, PowerPoint, Outlook, Windows Reflections, Java, and Adobe); Educational background in Business; Current 6-20 adjuster's license in the State of Florida; Currently enrolled in the AIC program with The American College, completed AIC 33.
Education
Bachelor of Science Business Administration, Everest University, Lakeland, FL
January 2008
Associate of Science Management/Marketing, Florida Metropolitan University
April 2004
Employment History
April 2005 to August 2011
Claim Processor, State Farm Mutual Automobile Insurance Company, Winter Haven, FL
Contacting customers as well as handling inbound customer calls to advise of the determination in
regard as to whether or not their vehicleis a total loss. Review evaluation with customers and update any missing features and/or missing mileage. Explain methodology used to establish actual cash value of vehicle and address any customer concerns.
Coordinate settlement location with customer and advise of rental termination date. Monitor files for title compliance and forward branded titles once received to management for review/approval for disposal of salvage. Monitor file until salvage is sold. Notify SIU (Special Investigative Unit) if any suspicious
indicators are present on file.
January 2002 to April 2005
Error Processing Representative, GC Service Lakeland, FL
Extensive data entry and proofreading. Verifying customer information for order for MCI telephone service correlates with information that customer has on existing telephone record.
November 2001 to January 2002
Sales Counselor, Circuit City, Lakeland, FL
Sales and demonstration of digital cameras, peripheral devices, and cellular phones. Making recommendations to customers as to which product might best suit their needs and upselling warranties/accessories.
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