Highly Motivated
Resume:
Jessica Glover
Birmingham, Al *5210
OBJECTIVE:
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
EXPERIENCE:
Onforce – Independent Contractor 2007-Present
* Routed work orders by VARs, solution providers, OEMs, IT staffing firms and
Independent software companies.
* Work orders consist of routine computer repair and on-site support or more complex multi-location rollouts and installations.
* All work is recorded and is surveyed through proprietary performance rating system.
* Job consists of customer relations, keeping appointments, working with out supervision, and completing work without mistakes.
* Work orders consists of hardware and software installs, Networking, Printers, Security, Surveillance, Cabling, TV repairs, HP and Dell contract work.
Forever 21 - Customer Service 2006-2007
* Provided support to the sales team, ensuring all sales and service objectives were met.
* Responsible for customer service in the sales department, duties included answering customer queries, problem solving and providing detailed information on new products.
* Interact with customers, providing advice in the selection of products. Monitor production to ensure realization of customer specifications.
* Assisted in the development of new policies and procedures.
* Generated repeat business through successful client follow-up.
CJK Companies - Customer Service 2004-2005
* Respond to and resolve customer complaints.
* Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
* Faxing orders to warehouse
* Answering emails
* Data entry
EDUCATION:
Vestavia Hills High School Diploma 1996
COMPUTER SKILLS:
* Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
* Microsoft Windows XP
* Microsoft Office XP Professional
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