Desktop Administrator / Network Engineer

Justin Parker Malfetano

* ******* ****

Washington Crossing, PA 18977

Home: 215-***-**** / Cell: 917-***-****

***********@*****.***

Work Experience:

Bucks County State Government, Doylestown, PA

Jr IT Administrator / Desktop Administrator 11/11’ – Present

• Responsible for Imaging, maintenance, daily operations and servicing requests of 400 Desktops & Laptops within all of Bucks County.

• Deploying and configuring Desktops & Laptops for Public, Staff and Employee use.

• Created first Windows 7 migration image for existing PC’s utilizing Microsoft’s WAIK.

MediMedia / Krames Staywell – Yardley, PA

Senior Account Manager / Client Solutions Specialist 03/11’ – 11/11’

• My role as a National Account Manager included: business to business practices, sales promotions, marketing tactics and overall client satisfaction.

• As first point of contact I was responsible for identifying the appropriate resource support needed for my clients.

• Establishing long term valuable relationships with current and future clients to ensure growth and repeat business.

Bank of America / Merrill Lynch – Pennington, NJ

Global Wealth Management Technology Specialist 01/10’ – 03/11’

• Providing customer service in support of: Merrill Lynch Online Platform & Reuters Real Time Analysis Tool, Merrill Lynch corporate practices and procedures.

• Providing Desktop Support to resolve and troubleshoot client issues dealing with the following: multiple Operating Systems (Windows & Mac), Internet Explorer, Safari, Firefox, Adobe, Quicken, and virus removal.

• Resolving conflicts and addressing new issues that arise as a team to maintain and increase overall efficiency and customer satisfaction.

Cenlar FSB - Ewing, NJ

Customer Interactions / Loss Mitigation Specialist, 07/09’ – 1/10’

• Regulating and overseeing loan modification process, customer relations resolutions, and resolving day to day executive level issues.

• Conducting financial portfolio review to reduce delinquency / disputes within loan framework.

• Specialized project team of 5 that dealt with Loss Mitigation & Research Administration.

Chrysler Financial LLC - Chalfont, PA

Customer Service Account Manager, 12/08’ - 4/09’

• Responsibility as first point of contact resolution for overseeing 100 delinquent accounts on a daily basis to promote growth and excellent client satisfaction

• Completing financial reports to monitor and reduce account delinquency

• Assisting Management as needed on selected assignments.

United Parcel Service - Willow Grove, PA

Load, Unload, Sort & Safety Committee Member, 10/07’ - 11/08’

• Monitoring the performance of safe standards and ethics procedures are practiced within the HUB (International & Domestic Logistics HQ).

• Ensuring timely and efficient workload maintained to increase productivity.

• Promoted to Safety Committee after achieving a proven success record within the company.

Education:

• Vincent Smith School, HS Diploma - 2005

• Hampton University, successful in acquiring credits towards BA – 2005

• Bucks County College, Comp Science / Information Systems– Currently Enrolled

Skill Set:

Microsoft Office Suite 2003 (Word, Excel, Access, Outlook, PowerPoint) – 9 years

Desktop Support – 7 years

Software Support (Entry level) – 6 years

OS Installation / OS Configuration – 8 years

TCP / IP / WLAN / LAN Configuration – 5 years

Typing 80WPM (Recorded via Doylestown Court, PA)

A+ Certification – In progress

Net+ Certification – Obtained

Security+ Certification – In progress

Server+ Certification – In progress

References & Certificates:

• Available upon request

Contact this candidate