Energetic Desktop/System Admin

MARAT POPOV

**** ** ******* **. ? Portland, OR **266

503-***-**** ? *****.*****@*****.***

IT SPECIALIST ? DESKTOP/SYSTEM ADMIN

Information Technology Professional with demonstrated expertise in installation, configuration, and administration of various software programs. Worked closely and effectively with all levels of management to satisfy project requirements and productivity. Offer logical, forthright thinking and able to provide effective solutions to solve difficult problems. Capable of objective analysis and skilled at making quick decisions based on wisdom, experience, and judgment. Sought out by others for advice and solutions. Possess the ability to clearly communicate intricate technical solutions to business users, resulting in successful implementation. Demonstrated commitment to superior customer service through positive attitude, leadership, and hands-on teamwork.

TECHINICAL SKILLS

? MS Office Suites

? MS Windows 2000/XP/Vista

? MS Windows Server 2000/2003

? MS Exchange

? MS Visio

? Lotus Notes

? TCP/IP

? IIS

? SAN/NAS Management

? LAN/WAN Management

? Network/Systems Security

? Routers/Switches/Firewalls

? Remote Systems Management

? Systems Analysis & Design

? UNIX/Linux

? DNS

? SQL

? VoIP

? VPN

? Ticket Tracking

? Virtualization Software

EMPLOYMENT SUMMARY

DAIMLER TRUCKS NORTH AMERICA – Portland, OR

Storage Administrator / Desktop Support Engineer (Siemens Contractor)

? Improved overall turn-around time of department by automating repetitive tasks with VBScript.

? Automated MS Windows 2003 FSRM report distribution, increasing efficiency and timely delivery of reports to end users.

? Introduced and refined FSRM quotas on all Windows file servers, resulting in more resourceful space use and allocation.

? Facilitated project to move several Windows corporate file servers behind NetApp storage devices for increased flexibility, data availability and performance.

? Implemented a Quickbooks database for the Documentation department allowing quicker and easier retrieval of customer data.

? Streamlined company scanning for multiple departments ensuring scans were easier to place and find on the network.

? Consistently closed majority of trouble tickets of all Desktop Support techs when transitioned to a Desktop Support role.

03/2008 – 03/2009

PLANAR SYSTEMS – Beaverton, OR

Desktop Support Engineer (Contract)

? Facilitated integration of Runco International, Inc.’s IT assets into the Planar network.

? Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.

? Consistently completed the highest number of tickets among all technicians on a monthly basis.

? Researched and established new and cheaper application alternatives, driving company expenses down significantly.

? Responsible for proper operation of all IT equipment, ranging from desktop systems to printers.

? Spearheaded adoption of Microsoft SMS resulting in improved efficiency, simpler system deployment, task automation, compliance management, and policy based security management

10/2007 – 03/2008

STERLING COMMUNICATIONS – Portland, OR

Tech Support Specialist

? Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.

? Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.

? Assisted clients with DSL, dial-up, VoIP, DNS, email, web and database hosting problems via email, phone and remote connections.

05/2007 – 10/2007

OCTAREN – Portland, OR

IT Support Specialist (Contract)

? Performed all aspects of system administration and quality control for company specializing in development of aerospace parts, managing global network assets and networking, ensuring internal / external security of all systems, and other duties as needed.

? Successfully developed special system protections against viruses and other security threats.

? Provided technical support and end-user training to internal and external customers on network, software, and computer systems.

? Supervised and maintained daily network operations, including internet/intranet site administration, backup, disaster recovery, virus-protection, e-mail, and security. Researched, planned, developed, and implemented overall integrated LAN/WAN system design, including software/hardware component specifications, upgrades, configuration, and expansion. Monitored and diagnosed network system-level issues of performance, speed, reliability, and accessibility. Installed, upgraded, and configured routers, switches, and hubs.

01/2007 – 05/2007

EDUCATION | CERTIFICATIONS

B.A., Business & Administration – Information Systems

Portland State University – Portland, OR

09/2001 – 08/2006

MCSA

In Progress

OTHER SKILLS

Proficient in Russian.

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