Human Resources Manager

JULIE GORDON, IOM

**** ******** ***** *********, ******** 73018 405-***-**** e-mail: **********@*****.***

Executive Management

Strategic Planning Organizational Management Communication/Marketing Finance

Human Resources Administration Governance Membership/Event Development

Accomplished Professional with statewide non-profit management experience in operations, marketing, communications, event management, fund raising, membership recruitment/development and public policy. Results-oriented, decisive leader with proven successes in building financial stability, program development, and membership growth. Focused, results oriented strategist, researcher and successful consensus builder.

Competencies

• Visionary Leadership

• Organizational Analysis

• Operational Restructuring

• Budget Development

• Fiscal Management

• Consensus Builder

• Effective Contract Negotiator

• Volunteer Recruitment

• Human Resource Management

• Event Development / Management

• Membership Recruitment

• Membership Retention

• Program Development

• Personnel Oversight

• Board Development

• Governance

• Communication / Marketing

• Public Policy

• Coach and Mentor

• Intuitive Problem Solver

• Grant Development

Relocated to Chickasha, Oklahoma in October, 2010.

Professional Experience

MJS Designs – Human Resources/Office Manager

Human Resources/Office Manager 2009 – 2010

Manage administrative operations, human resource, accounts receivable and shipping activities for printed circuit board manufacturing company.

Process payroll for 50 employees. Direct supervision of administrative staff. Responsible for hiring, disciplinary actions, and/or terminations. Maintain all employee benefit programs, including insurance, 401K plans and COBRA activities. Provide counseling for employees, develop training tools and facilitate training opportunities for managers and staff. Responsible for $2 million in A/R and shipping activities.

Key Achievements:

• Updated record keeping systems to ensure state and federal compliance

• Amended policies and procedures

• Identified significant policy violations in production areas

• Implemented corrective measure plans for various employees

• Developed and facilitated various in-house training workshops for managers

Special Olympics Arizona – Phoenix, Arizona

Vice President, Finance & Administration (2nd Job – short term) 2007 – 2008

Provided financial stewardship, oversaw human resource activities and worked with volunteers and athletes.

Julie Gordon, IOM, continued

Advised and counseled the CEO on financial, human resource and operational matters. Managed conversion efforts for new accounting software. Worked with internal department managers and volunteer Area Directors with regard to individual budgets and developed strategies to assists with fund raising goals. Interacted with Board of Directors, specifically the Treasurer regarding financial matters. Acted as liaison with external accountant and auditor.

Oversaw all facets of human resource matters including; counseling employees, disciplinary actions, training, etc. Maintained records, administered various benefits products, 401K plan, workers’ compensation and unemployment insurance programs.

Worked with volunteers to aid them in growing their areas and participated in all sporting events to ensure their success while also supporting the athletes during their competitions.

Key Achievements:

• Performed internal audit to ascertain reason for trending financial losses

• Converted accounting system

• Worked with CEO and Treasurer to develop a realistic budget that would begin to reverse losses

• Interacted with volunteers to re-establish trust and confidence with the State association

• Worked to mentor staff and acted as a buffer between staff and leadership

ChildHelp USA – Scottsdale, Arizona

Board Liaison (2nd Job – short term) 2005 – 2006

Worked with the Founders in any way possible to assist in furthering the organization’s noble mission in its fight against child abuse.

Organized and facilitated multiple board meetings for local chapters, statewide leadership in Arizona and California, and the National Board. Developed and maintained official governance records and assisted in board development. Acted as purchasing agent for the organization’s villages in Arizona and California (facilities that housed severely abused children). Achieved clearance and participated in ChildHelp’s Special Friends program – a program that matched an adult with a Village resident. The program’s intent was to allow the children to see that there are adults that can be trusted; adults that will not hurt them; and that there are adults that can love them in a healthy and positive manner. Performed as an advocate to educate the business community on domestic violence and child abuse issues and their impact on financial and productivity matters.

Key Achievements:

• Worked with multiple volunteer board members

• Participated in the development of events

• Assisted the leadership of the Child Advocacy Center in Phoenix, Arizona

• Aided in efforts to bring wide spread awareness to the realities of child abuse

• Supported the Founders’ in any way needed

• Selected to be a “Special Friend” and being matched to an 8-year old boy

Arizona Chamber Executives – Scottsdale, Arizona

President/CEO 2004 – 2008

Provided executive leadership and operational oversight for a statewide association whose purpose is to provide educational opportunities, tools and techniques to chamber executives throughout the State of Arizona.

Lead operations and strategic direction with full responsibility for bottom-line factors, including long-term planning, financial growth and stability, membership involvement, program development, communications and legislative advocacy. Performed all operational functions including budget creation/management/forecasting, A/R, A/P, payroll and Federal/State tax filings. Developed and produced various multi-day educational events, including an annual legislative advocacy trip to Washington, DC for up to 40 chamber executives throughout Arizona. Counseled executives on various financial, personnel/HR and governance concerns. Provided professional development tools to member executives through research of new, cutting-edge techniques and polled other states’ chambers to identify proven successes.

Key Achievements:

• Performed internal audit to determine operational deficiencies

Julie Gordon, IOM, continued

• Streamlined organizational structure, rewrote bylaws and implemented necessary internal controls and recordkeeping systems

• Modernized and automated the accounting process

• More than doubled the financial reserves

• Developed a foundation/long-term giving program to provide scholarships for continuing education

• Garnered record member involvement by revitalizing existing, and created new programs to encourage participation

• Increased overall membership by 30%

• Developed strategies and facilitated opportunities to provide legislative advocacy education to aid local chambers in establishing local grassroots networks

Arizona Chamber of Commerce & Industry – Phoenix, Arizona

Vice President, Operations 1997 – 2004

Ensured efficiencies regarding the administrative, financial and governance aspects of the organization. As a member of the leadership team, participated in evaluation of existing operations, proposed short and long-term financial goals and recommended new strategies and programs for future business plans.

Oversaw day-to-day administrative operations including staffing, human resources, budgetary management and forecasting. Developed and managed a 1.3 million budget, oversaw investments and supervised annual audit. Evaluated and enhanced employee benefits package. Created marketing materials and fund raising strategies. Identified and produced new event opportunities. Developed and initiated strategies for membership recruitment and policies for retention. Oversaw all contract negotiations. Served as Board Secretary and staff liaison for Compensation, Finance and Membership Committees.

Key Achievements:

• Increased cash reserves by over $250,000

• Rewrote bylaws and implemented necessary internal controls and record keeping systems

• Established comprehensive employee benefits package and 401K plan

• Maintained a 93% membership retention rate

• Through stringent financial management, was able to provide staff bonuses for seven consecutive years

• Generated over $400,000 in gross event revenue

Arizona Hotel & Motel Association – Phoenix, Arizona

Special Events Coordinator 1995 – 1997

Coordinated and managed special events for the state trade association

Solicited funds through sponsorships and contributions

Encouraged participation and attendance of the association’s 500 members

Served as secretary to the Board of Directors and various committees

Norwest Mortgage, Inc. – Phoenix, Arizona

Mortgage Specialist 1991 – 1995

Processed and closed Conventional, FHA, and VA home loan packages, both purchases and refinances, to be sold to secondary markets

Coordinated purchasing, trust accounting and administrative obligations for the branch

PAL Enterprises – Chickasha, Oklahoma

Manager 1986 – 1988

Established new retail family video business for out-of-state owner

Developed business base and increased monthly profits through customer involvement and employee efficiency

Instituted automated operational procedures

Julie Gordon, IOM, continued

Implemented employee benefit and incentive programs for 8 employees (programs that were later adopted by other franchises)

Administrated collections, payroll, various tax obligations and inventory

Trained new store managers in a three-state region

Maintained status of “Top 15 Stores Nationwide” (out of 750 stores) for 18 consecutive months

Chickasha Chamber of Commerce – Chickasha, Oklahoma

Office Manager 1983– 1986

Served as liaison between Chamber and Governor and State Legislators

Organized local and state events – coordinated community functions, i.e., parades, fairs, banquets, membership drives, rodeo, seminars and conventions

Served as controller for all financial activities, including budget development and oversight, payroll, A/R and A/P

Oversaw investments for the city and county industrial/economic development authorities

Education / Certifications

University of Science and Arts of Oklahoma, University of Science and Arts of Oklahoma

Business Administration and /Psychology

Glendale Community College, Glendale, Arizona

Business Administration and /Psychology

University of Arizona, Tucson, Arizona

U.S. Chamber of Commerce Institute for Organizational Management

(Graduated 4-year Institute program, thus receiving IOM designation and certification)

Arizona Licensed Real Estate Agent

Registered Lobbyist

Stained Glass Instructor and Artist

Achievements & Civic Activities

Achievements:

“Outstanding Volunteer” Award– Chickasha Public Schools PTO

Created “No Tricks – All Treats” Annual Community Halloween Festival

Recipient of “Thoroughbred Award” for “Highest Increase in Monthly Sales” from PAL Enterprises

Loan Specialist “Top Closer” Award – Norwest Mortgage

“Special Friend” – ChildHelp USA

Civic Activities:

PTO Chairman – 2 years

President, Grandview Retail Merchants’ Association

Finance Committee Member, Arizona Coalition Against Domestic Violence

Member, Northern Arizona University Parents’ Association

Member, American Business Women’s Association

Member, Phoenix Association of Realtors

Member, Arizona Association of Realtors

Member, National Association of Realtors

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