Customer Service Human Resources
Resume:
Heather Wiggin
**** **** ***** ** • Tracy, CA ***77
**************@*****.***
SUMMARY
Graduate in Psychology and Human Resource Management with experience in Equal Opportunity and Affirmative Action seeking a position to utilize my office, communication, and analytical skills to excel in an administrative assistant position.
ACADEMICS
California State University of Sacramento Sacramento, CA
• Psychology Major & Human Resource Management Minor December 2010
• GPA: 3.3
Relevant Courses:
• Employment Law, Management of Human Resources, Management Skills Seminar, Strategic Human Resource Management, Contemporary Organizational Behavior, Industrial Psychology, Organizational Psychology, & Cooperative Research.
Related Projects:
• Interviewed human resources specialists at companies through out Sacramento region for reports which analyzed deficits in human resource activities such as position descriptions, training, recruiting, and selection procedures, and proposed recommendations.
PROFESSIONAL EXPERIENCE
Biddle Consulting Group • EEO/AA Associate Analyst Folsom, CA
• Generated Affirmative Action Plans, EO-1, and Vets 100 reports. June 2010-March 2011
• Researched and studied laws and regulations pertaining to EEO/AA.
• Trained to teach employers how to read and interpret the results and findings of reports.
• Reviewed and edited reports to ensure accuracy.
• Worked closely with diverse team to ensure all deadlines are met.
Home Depot • Expo Design Center Division • Customer Service San Jose, CA
• Processed custom order transactions, faxed, and filed. June 2006–August 2008
• Promoted credit card accounts and company services.
• Assisted management by tracking sales to help reach sales goals.
• Assisted installers, vendors, and customers to ensure orders and install services are done in a timely and efficient manner.
OfficeMax • Store Associate San Jose, CA
• Trained employees. November 2003–August 2006
• Performed daily inventory audits.
• Managed cash til and register.
• Received Employee of the month numerous times.
TECHNICAL/OFFICE SKILLS
Operating Systems: DOS, Windows, Macintosh
Software: Microsoft Office (Word, Excel, PowerPoint, Outlook), AutoAAP, Goldmine, SPSS
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