Customer Service Sales
Resume:
Robinder Singh Sidhu
Brampton ON L6P2G8
**********@*****.***
OBJECTIVE:
A position as a Client Services Representative where I can offer my friendly nature, organizational skills and technical expertise to provide excellent customer service to both clients and staff.
SUMMARY:
A graduate with 3 years of experience at an international contact centre for Dell international Services.
SKILLSET:
• Experience in Customer Service for 3 years. (Supported customers over the telephone and email )
• In-depth knowledge of Microsoft Office ( Word ,Excel, PowerPoint )
• Positive attitude and ability to work in a busy challenge filled environment.
• Team player
• Excellent administrative and organizational skills
PROFESSIONAL EXPERIENCE:
DELL INTERNATIONAL SERVICES from May 2007 to May 2010
JOB PROFILE
• Provideing technical support to US customers.
• Handling technical escalations for the team.
• All-in-One printers.
• Desktops and portables.
• Expert in software troubleshooting for Windows XP, Windows Vista and Windows 7.
EXPERIENCE at DELL
• Rewarded ‘Special recognition Award’ for outstanding performance thorughout FY09.
• Awarded ‘Resolution Expert of the Quarter’ 4 times at Quarterly Business Review.
• Awarded CE (Customer Experience) Champ for 60 satisfied customer surveys in one month.
• Awareded several times at weekly R&R ceremonies.
• Helped the team achieve the sales targets by up selling parts and services to the customers
EDUCATION:
• Bachelors Degree in Engineering (Chemical), Punjab University
• Computer Courses from Tata InfoTech and NICT
• Trained in customer handling skills by USA’s Achieve Global.
Contact this candidate