Customer Service Manager

Luis Capellan Phone: 201-***-****

**** ***** ****** *-****: **********@*****.***

Miami, FL 33015

Education:

Berkeley College

New York, New York

Bachelor in Business Administration

Major: Business Administration: Management

Date of Graduation: December 2009

Work Experience:

Bilingual: Fluent

English/Spanish

Boiling Springs Savings Bank

Upper Montclair, New Jersey

Teller

Balance currency, coin, and checks in cash drawer

Cash checks and pay out money

Receive checks and cash for deposit

Enter customers' transactions into computers

Process transactions

Identify transaction mistakes

Cash counting skills

Customer service skills

Strong verbal and written communication skills

Detail-oriented and accurate

Ability to maintain confidentiality

TD Bank

Cliffside Park, New Jersey

Teller

Receive and pay out money

Answer customer or public inquiries

Explain, promote, or sell products or services

Perform clerical tasks

Calculate monetary exchange

Greet customers, guests, visitors

Obtain information from individuals

Provide customer service

Use computers to enter, access or retrieve data

Strong verbal and written communication skills

Detail-oriented and accurate

Ability to maintain confidentiality

New York Sports Club Fort Lee, NJ

Front Desk Associate

Handle all of the clients

Transfer phone calls to sales consultants,

District managers, and General Managers.

Ability to juggle priorities and deadlines

Proficient with MS Office & Internet

Internship:

Boiling Springs Savings Bank

Assistant to Branch Manager

References Furnished Upon Request

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