Customer Service Human Resources

Rashonda D. Johnson

**** ****** ****, ********, ******* 31904

Cell #: 706-***-****

Email: ********@*****.***

Objective

• Seeking a position in a growing environment which would utilize my exceptional customer services skills. To use my accounting skills and customer support skills to interact with business and non business personnel.

Qualification Highlights

• Dedicated young professional with experience in customer service/office administration. Competent self-starter, aggressive enthusiastic with the ability to think analytically. Proficient skills in research, problem resolutions as well as detailed-oriented.

• Extensive user of Microsoft Office Applications, Lotus Notes, PowerPoint.

Work Experience

• Dr. Jack Blalock

Medical Office Receptionist – March 2012 – June 2012

Responsibilities: Take incoming calls, schedule patients, input Medicare patients into Allscripts system, write prescriptions and call them in to pharmacy once approved by Physician, fax reports to authorize personnel, file charts, take blood sugar, handle money and insurance deposits and input data into Quest system for processing of labs.

• Synovus Financial Corporation

Loan Service Specialist I - November 2007 – August 2009

Responsibilities: Review of incoming loans, print and log loan information into tracking system, order flood requests for undeveloped properties or structures, check loan once uploaded on system and troubleshoot fax systems and loan system.

• Synovus Technologies

Help Desk Consultant – July 2007 – November 2007

Responsibilities: Troubleshoot bank customers’ computers, install printers and faxes remotely, refresh computers, assist with system updates and crashes, log information into ticket system and escalate any problems to upper level PC support.

Education

• Troy University – November 2007 to October 2010 - Seeking a Bachelors of Science Degree in Human Resources Management - Senior Level

• University Of Phoenix - April 2006 – October 2007

• Columbus Technical College – July 2003 – May 2006 – Associates of Applied Technology in Accounting

• Jordan Vocational High School – August 1999 – 2003 - Diploma

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