Customer Service Management

Elizabeth Kennedy

*****-*** ****** **** **.

Charlotte, NC, 28262

980-***-****

*.***********@*****.***

________________________________________

OBJECTIVE

A behavioral science position with a reputable company that is seeking a dependable, hardworking professional.

SKILL SUMMARY

• Excellent English usage, spelling, grammar and punctuation.

• Uncommon ability to communicate clearly and concisely, both orally and in writing..

• Strong management skills.

• Great leadership and analytical skills

• In-depth ability to understand and follow oral and written instructions.

• Strong ability to operate office machines and type at a speed necessary for successful job performance.

• Immense ability to learn computer software programs; enter and maintain accurate data and statistical information.

EXPERIENCE

Allstate, Charlotte, NC 2008- present

Claims Service Specialist/ Insurance

• Creates common documentation format and checklist for peers to follow and improve productivity management.

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

• Trains new hires and external consultants, guiding them through company procedures.

• Issues payments for vehicle repairs.

NCCU Department of Recreations, Durham, NC 2004- 07

Fitness Supervisor

• Managed staff, assigned tasks, and validated that work was completed.

• Authorized payroll for employees from daily timesheets each month.

• Implemented workout programs through consultations with students and faculty.

• Instructed aerobic classes for students and faculty members.

• Received Exceptional Leadership Award in 2007

EDUCATION HISTORY

North Carolina Central University Durham, North Carolina

Bachelor's Degree in Sociology

REFERENCES

Furnished upon request.

Contact this candidate