Customer Service Quality Control
Resume:
Chula Vista, CA *****
Priv. Encinos #42
Fracc. Colinas de Chapultepec
619-***-****/122*715557*30
(664-***-**** Mx.
rdr8jh@r.postjobfree.com
Aisha Vellatti
Objective To attain a position in a fast-paced environment with an opportunity for advancement.
Experience
2007-2010 Riley Recycling/Baja Metals Shredder San Diego, CA
Purchasing Agent in charge of coordinating activities involved with procuring wholesale scrap for binational a metal recycling company.
• Confering with vendors to obtain product information (i.e. price, availability, and delivery schedule).
• Selecting products for purchase via examination.
• Estimating value according to market prices.
• Preparing purchase orders.
• Reviewing bid proposals and negotiating contracts within budgetary limitations and scope of authority.
• Maintaining computerized procurement records, such as items or services purchased, costs, delivery, product quality or performance, and inventory.
• Client relations (i.e. discussing defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action).
• Coordinating and handling daily affairs of chauffeurs.
2004-2007 New World Minerals Inc. Henderson, NV
Vice President responsible for searching mineral sites in Mexico and supervising processes involved in extraction of iron ore for purposes of exporting to consumers such as China and Korea.
• Implementing client relations between company and site owner.
• Supervising projects associated with the extraction of the mineral.
• Executing legal contracts between parties.
• Acting as the company’s representative in Mexico.
• Working with attorneys, public notaries and governmental offices to obtain necessary permits.
• Communicating with President of company on a day-to-day basis while in Mexico via phone and e-mail.
• Interfacing daily via phone and e-mail with Mexican clients.
• Researching information regarding mineral sites (i.e. dimensions)
2001-2003 Adra Natural Soap Co. Miramar, Ca.
Marketing and Distribution Manager responsible for coordinating product delivery in high volume units supervising aspects from quality control to marketing.
• Designing, implementing, and facilitating annual marketing plan for the company.
• Buying materials for company (i.e. oil, paper, ribbons) from wholesale sellers throughout California and Italy.
• Ensuring articulation of company’s desired image and position assuring consistent communication of image and position throughout the company.
• Attended trade shows, expos etc. to increase clientele.
• Assisted President in training employees for manual labor.
• Demonstrated expertise in data entry, telephone support, bookkeeping, reporting and sales.
• Handling day-to-day office operations such as telephone support, customer service and sales.
1992-2001 Grupo Promotor Turistico/Tequila Sunrise Tijuana, B.C.
Sole Administrator to family owned business responsible for implementing strict customer service standards by supervising personnel to improve sales and customer satisfaction.
• Controlling all aspects of buying department.
• Managing human resources department.
• Interfacing daily with clients.
• Managing confidential correspondence, appointments and meetings.
• Responsible for all facets of billing including accounts payable and receivable, depositing, and generating bills.
• Managing personnel.
• Handling all aspects of inventory.
• Coordinating media interest in the company and ensuring regular contact with target media and appropriate response to media requests.
Education • B.A. International Business, CETYS University, Tijuana Campus- Fall 2000
• Participated in a foreign student program in Scuola di Leonardo da Vinci in Florence, Italy.
• Attended Administration and Marketing conferences worldwide promoted by Mexican universities such as UABC, CETYS Universidad and TEC de Monterrey.
Skills MS Office proficient, Internet research, fluent in English, Spanish and Italian.
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