Project Manager Customer Service

Syed Basit, MBA

*** ********* ******, ******, **

Canada L9T 0X2

****.*****@******.********.**

Cell: 416-***-****

SUMMARY

Results oriented leader with demonstrated ability to motivate high performance teams to achieve business objectives

Business school graduate with MBA degree and extensive knowledge in Finance, Strategy and General Management

10+ years of IT industry experience including People & Project Management, Data Warehousing, Business Intelligence; System Analysis, Application Design, Development and Testing of customized solutions

4+ years of relationship management with vendors and business stakeholders

Delivered complex projects in matrix organizations using project management and software development methodologies including PMI, CMMI and SDLC

Participated in multi-million dollar EDW deliveries around the globe including Rogers, Loblaw, Hudson's Bay Company, Vodafone(Germany), Lloyds Bank(UK), Proximus(Belgium), SAFEWAY(US) and hhgregg(US)

Adept at Data Modeling, Data Source and EDW Projects life cycles

Experienced in building, leading and motivating technical tams comprising of 4 to 20 team members.

Excellent verbal and written communication skills.

PROFESSIONAL EXPERIENCE

ROGERS COMMUNICATIONS INC, Toronto, ON

Project Manager – Business Intelligence & Data Warehouse, 2010 – Present

Responsible for leading two streams (Data Sourcing, Logical Data modeling) in the next generation Enterprise Data Warehouse (EDW) Program

• Led the Data Modeling team for Rogers EDW program; Managed risks, issues and ensured mitigation and contingency plans; and delivered an integrated data model for Rogers Organization

• Managed the SAS data extraction from Oracle to Teradata through offshore resources; utilized the Teradata features to improve performance by 40% on analytical queries

• Managed and delivered on time the Cisco TV Viewership analytics project which improved Analytics SQL performance by 40%, eliminated 80 hours of manual work per week and improved time to market for marketing campaigns by 30%.

• Arranged Teradata trainings for technical resources which enabled the solution design team to get acquainted with Teradata

• Actively involved with marketing group on the strategy and long term vision for Wireless and Cable business

• Managed offshore teams in India and Bulgaria for managed Services and ETL development respectively; this enabled low costs solution delivery

• Participated in hiring process with senior management to hire data warehousing and business intelligence resources

• Prepared scorecards for performance management and presented to executive leadership team (VPs, Sr. Directors)

HUDSON'S BAY COMPANY, Toronto, ON

Project Manager – Business Intelligence, 2007 – 2010

• Led and managed BI practice across various organizational levels and managed relationships with business partners

• Conducted discovery sessions; Collected BI requirements from stakeholders; and integrated them into a cohesive delivery roadmap

• Delivered successful reporting and analytics projects to support tactical and strategic decision making, resulting in over $10million savings each year from loss prevention

• Recognized by CIO for maintaining strong relationships with store operations clients by excellent communication

• Managed and led multi-organization data integration project (Lord&Taylor, USA and Hbc, CA), worth more than $2million, and delivered it on time and under budget

• Established Integration Center of Excellence; defined best practices and procedures for all data integration projects

• Managed team of 12 resources in onshore/offshore model and delivered projects for Hbc performance management group, realizing savings of $50,000 as a result of offshore resources

• Initiated and managed automated refresh strategy for development data marts, which resulted in shift of QA workload from production to development environment, decreased workload from production by 25%

TERADATA, Canada & EMEA

Senior Consultant, Business Intelligence & Data Warehousing, 2004–2007

• Conducted business discovery sessions at Client sites; translated business requirements into technical documents and led the technical ETL team in onshore/offshore model

• Conducted business interviews (Loblaw, Safeway, hhgregg) during initial phases of the projects to gather business requirements

• Led the offshore BI team from Düsseldorf, Germany during Vodafone Data Mining project; conducted SQL performance tuning on Vodafone systems that reduced process run times by more than 40%

• Proposed innovative solution for offshore data testing which was accepted by Vodafone management which resulted in cost savings of more than $20,000

• Led offshore team of 6 resources for Proximus data warehouse project in Belgium worth $2.2M; collaborated with onsite team for business requirements, issue resolution and implementation

• Analyzed and optimized the business intelligence reporting infrastructure, which reduced the delivery time of business reports by 50% at Lloyds TSB Bank of UK

• Twice awarded with Teradata Knowledge Star Award out of approximately 6000 employees in more than 60 countries, in recognition of innovative client solutions

AND OR LOGIC, Islamabad

Application Development Consultant, 2002–2004

• Led team of software engineers during application design, development, testing and implementation projects

• Adept at running projects through software development life cycle (SDLC)

• Received acknowledgement from business clients for agile development practices and excellent customer service

EDUCATION

• Rotman School of Management, University of Toronto, M.B.A with focus on General Management 2011

• National University of Computer and Emerging Sciences, B.S Computer Science 2002

• Teradata Certified Master, Toronto 2008

• Global Knowledge, Toronto, Project Management Professional (PMP) Boot Camp 2007

EXTRACURRICULAR / ACHIEVEMENTS

• Advanced oral Pashto(Persian), Punjabi; beginner German, Arabic

• Delivered full-cycle projects around the globe, in multi-cultural environments, at Loblaw, Hudson's Bay Company, Vodafone (Germany), Lloyds (UK), Proximus (Belgium), SAFEWAY and hhgregg (USA)

• Received two national level awards for the innovative design and development of an OLAP tool

• Co-author of research paper “Experiences in Development and Use of a Low Cost OLAP Tool for Analyzing Agricultural Data”, published at 8th World Multiconference on Systemics, Cybernetics and Informatics, Orlando, USA

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