Customer Service Manager

Felicia B. Heyward

*** ** *** ***** #*** Pompano Beach, FL Ph: 954-***-**** Email: ***********@*****.***

Employment History

Aug 2008 – June 2011 Ft. Lauderdale , FL

Payless [Assistant Manager] 954-***-****

• Cash Handling

• Open and close store

• Customer Service

• Inventory handling

• Payroll and Scheduling

Aug 2007 - Jan 2008 Pompano Beach, FL

Wyndham Vacation Ownership [Gifting Agent]

• Cash, hotel voucher and gift handling (ex: gift cards, cruise tickets)

• Complete and manage morning and evening paperwork

• Data Entry

• Inventory management

Mar 2007 - July 2007 Coral Spring, FL

Alex Dominguez & Associates [Caretaker]

• Worked evening taking care of medically needy children

• Gave children showers, kept track of the kids sleeping throughout the night

• During the day do activities with children

July 2004 - Mar 2007 Fort Lauderdale, FL

Andy’s Master Cleaning Service 954-***-****

• July ’04 - Oct. ’05 Cleaned commercial buildings

• Nov. ’05 - Mar ’07 (Andy’s Air Duct Cleaning) handled phones and booked appointments

• Filed paper work

Education

High School Diploma

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