Marketing/Experience Professional-Marketing/Customer Service/Busines
Resume:
JENNIFER STOKES
***** * **** ******* *****, Lutz, Florida 33558
***********@*****.***
~ MARKETING/EXPERIENCE PROFESSIONAL ~
Focused achiever and proactive leader who is committed to formulating and implementing numerous and rigorous marketing and sales driven best practices to increase overall effectiveness in all fields of endeavor.
Marketing and Sales Strategies | Leadership and Team Building | Client Relations and Negotiation
Strategic Planning and Analysis | Growth and Development Impacts | People Development
Customer Satisfaction Corporate Training | General Management | Business Administration/Operations
Enthusiastic, dynamic and innovative professional, with broad-based experience in marketing, customer service and event management. Possess outstanding work ethic that consistently produces remarkable results in automotive, restaurant, legal, sales and support, and all other fields of endeavor. Articulate and personable communicator, with well-defined interpersonal skills and powerful communication, problem solving, and negotiation aptitude. Equipped with excellent client relations and communication skills; willing to travel as required. An advocate with strong commitment to exercise and hone knowledge and working dynamics in serving people within all fields of endeavor.
CORE COMPETENCIES
Marketing and Promotion
- Contracted to market products and services of General Motors, Chevy, Pontiac, BMW, Kia and Chrysler.
- Oversaw the set up, tear down and general admission of each event.
- Supported the entire marketing team members regarding the command of Director of Marketing and Communications.
- Administered vendor relationship for framed advertisements and laminals.
Customer and Personal Service
- Rendered assistance to guests at a 4-Star fine dining Jazz club/restaurant in Detroit, Michigan serving up to 400 covers per night.
- Proficiently answered and settled customer inquiries and accomplished daily correspondence in a high volume call center.
Event/Project Management
- Spearheaded event coordination for first-tier events under the supervision of Director of Relationship Marketing and second-tier events, including NIADA, NAAA and J.D. Power Events.
- Initiated and collaborated in registration process for mobile automotive events.
Legal/Administrative
- Successfully maintained day-to-day operations of the Legal Records Department.
- Pioneered and retrieved files from archives, tracking location of files and accomplishing requests from attorneys and secretaries.
WORK HISTORY
SERVING ASSOCIATE ~ Brio Tuscan Grille, Tampa, FL Aug 2009–Feb 2011
SERVER Jul 2009–Aug 2009
Caliente Resort & Spa ~ Land O’ Lakes, FL
SERVER/TRAINER Apr 2004–Apr 2009
Carrabbas Italian Grill Lutz ~ Florida/Canton, MI
SERVING ASSOCIATE Feb 2007–Jun 2008
Seldom Blues Jazz Supper Club ~ Detroit, MI
MARKETING PROJECT COORDINATOR Apr 2006–Sep 2006
Aerotek at Automotive News – Crain Communications ~ Rochester Hills, MI
EVENT SPECIALIST/REGISTRATION MANAGER Jul 2003–Mar 2006
Event Solutions International ~ Troy, MI
LEGAL RECORDS CLERK Nov 2000–Mar 2002
Butzel Long Law Firm ~ Bloomfield Hills, MI
CUSTOMER SERVICE REPRESENTATIVE Jun 2000–Oct 2000
ETD Temporary Services, AAA Life Insurance Company ~ Livonia, MI
EDUCATION
COURSEWORK IN BUSINESS ADMINISTRATION ~ Schoolcraft Community College, Livonia, MI
TECHNICAL ACUMEN
Microsoft Office Applications | General Computer Aptitude | Typing speed of 60 wpm
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