Sales Manager
Resume:
Ofer Swid
Howard Beach NY ***14
Home: 718-***-****/Cell: 917-***-****
Email: ********@***.***
PROFILE
Professional Sales Manager with a strong background in home improvement products, wireless services and customer service, Excellent networking skills. Able to attract new customers while providing superior customer retention percentages.
Employment Experience
Taj Plumbing Brooklyn NY April 2011-May 2011
Project Manager
• Over see three working crews of plumbers
• Asses and purchase needed material
• Report daily progress of work in each of the projects
Exclusive Home Center
Store Manager December 2010- Feb 2011
• Open and close store and warehouse
• Manage a staff of four inside and two outside sales people and three warehouse workers
• In charge of P&L for month to date sales goals
• In charge of audit compliance procedures and operational functions
• Conducted weekly conference calls for outside sales team and set goals
Cosmic Stone and Tile Sept 2010- Nov 2010
Outside sales
• Manage a portfolio of named business accounts
• Maintain regular contact with accounts through cold-calling and face-to-face appointments
North East Windows USA , Merrick, New York June 2009- October 2010
Outside Sales Representative
• Manage a portfolio of named business accounts
• Maintain regular contact with accounts through cold-calling and face-to-face appointments
• Demonstrate features and benefits of windows to contractors, distributors and homeowners
Allied Building Products, Jamaica, New York July 2004- April 2009
Inside and Outside Sale Representative
• Maintained contact with designated commercial and residential accounts through cold-calling and regular appointments
• Created and presented building, full home and roofing solutions to named accounts
• Managed a portfolio of named business accounts, served as the primary customer contact to ensure proper service and retention; reached sales quota
• Assisted in account recovery by re-establishing commercial customer relationships
• Assisted by branch operations, ensured proper fulfillment and satisfaction of commercial account orders
AT&T Wireless Services, New York, New York November 2002- May 2004
Store Manager
• Developed and lead a professional retail sales team
• Achieved store sales targets, operational objectives and customer satisfaction through team motivation
• Facilitated and participated in weekly staff training sessions to increase product/service knowledge
• Created and monitored store work schedules and staffing issues to effectively manage payroll expense
• Accurately performed daily sales paperwork audits, managed daily service revenue reports and back deposits; maintained proper inventory controls through inventory transactions
• Analyzed various business reports for trend analysis and planning purposes
Assistant Sales Manager June 2001- November 2002
• Managed a team of 7, assured completion of assigned tasks, achievement of sales performance
quotas and pitching of sales to various companies and to the general public
• Assisted with hiring and development of retail store/kiosk staff
• Assisted in establishing, implementing and monitoring a prospecting plan to increase sales
• Opened and closed store daily, verified accuracy of daily service revenue reports and bank deposits
• Merchandised and displayed products effectively to increase visibility and sales
• Dealt with escalated customer complaints, helped resolve resolution billing and service issues, etc.
. Communication Specialist December 2000-June 2001
• Sold AT&T products and services to walk in customers utilizing a strong knowledge of all products and promotions
• Accurately completed paperwork, performed opening and closing procedures
• Provided assistance and direction to retail staff as needed, assisted Managers with training of new hires and
facilitating meetings
Education
Tel Aviv University, Israel : Business Administration
Computer Skills: Microsoft Word, Siebel, Basic Excel
Languages: Fluent English, Hebrew
References available upon request
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