Data Entry High School

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HOME PHONE: 770-***-**** CELL: 773-***-****

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SUMMARY OF QUALIFICATIONS

A dedicated and hard-working individual who is detail oriented and has proven analytical, balancing and

problem resolution skills. Someone who is experienced in many aspects of banking operations including data entry, collections, return items, and bookkeeping. Skilled in communicating and working with both internal and external customers in either a retail or operations environment.

A proven ability to work and excel in a fast-paced operations environment. A self-motivated professional who works well independently and a strong team member with advanced statistical typing and computer skills.

WORK EXPERIENCE

Remittance Processor 2003 -2011 JPMorgan Chase Chicago, IL

Ÿ Extract checks and remittances and input into RemitOne processing

Ÿ Verify negotiability of checks through customer specific instructions

Ÿ Exceed productivity and quality goals

Ÿ Multi-tasks many manual operational functions daily

Ÿ Operate desktop equipment, (I.e. TS300, Barcode Reader, and PC)

Research and Adjustment Data Entry Operator II 1974 – 2003 Bank of America (formerly

Continental Bank) Chicago, IL

Ÿ Ensured that signatures and endorsements on deposited checks were reviewed and verified and that checks were returned in accordance with all Federal Reserve Bank guidelines.

Ÿ Monitored on-line and system generated reports to identify closed, invalid or restricted accounts and checks flagged as stop payments.

Ÿ Researched invalid account rejects and ensured proper posting to customer accounts.

Ÿ Prepared outgoing returned items for presentation to Federal Reserve Bank and other financial institutions.

Ÿ Ensured posting of check exception information to department tracking system.

Ÿ Notified customers and financial institutions of checks being returned.

Ÿ Provided direction and guidance to less experienced department representatives.

Processing Specialist

Ÿ Prepared checks for processing through bank sorters.

Ÿ Operated various machines in the department’s proof operations center.

Ÿ Encoded MICR line on checks and other documents.

Ÿ Adjusted customer accounts.

Ÿ Balanced internal general ledger accounts.

Ÿ Trained and coordinated workflow of new operator staff members with regard to department practices, policies and procedures.

Collections

Ÿ Assisted customers with questions or issues regarding service.

Ÿ Performed duties related to collection with regard to international banks.

EDUCATION

Course work at Kennedy King College Chicago, IL Gage Park High School 1973 Chicago, IL

References available upon request

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