Sales Customer Service

Isaias C Olivera

Mobile: 503-***-****

E-MAIL: *********@*****.***

Professional Summary

Mr. Olivera is a proven sales performer who is always 200-300% to quota and has always been ranked in the top 10 sales associates in the United States in his current employment. Isaias has also helped in creating an out of region sales channel for three states within a one month period, as a result of this new sales channel his help created over $240,000 in annual revenue for AT&T Advertising Solutions. He is a dynamic customer service manager, a strategic thinker and motivator with over 20 years of Customer Service experience. A change leader who has been successful in modifying existing processes that have improved productivity. Mr. Olivera holds excellent presentation skills in both training and product demonstration experience. He has the ability to coordinate, delegate and expedite proactive action plans while creating a positive and productive work group environment.

Skills

Coaching, training development, strategic planning, customer relations, personnel management and mentoring.

PROFESSIONAL EXPERIENCE

8/08 – Current AT&T Advertising Solutions

Account Manager / Media Consultant

• Prospecting businesses for the purpose of selling internet advertising through face to face contact

• Conducted research and selected appropriate tools for the client presentations to sell companies high end internet suite of products; Digital Express, Yp.com, Pay Per Click, Video Streaming, Yahoo Banners / Display Ads, and Yp Connect

• Visited businesses to obtain information about the business itself, potential markets, problems faced in doing business, current advertising and results from it, discussed role of internet advertising and attracting new customers, and retaining clients

• Prepared sample visuals, and value proving background information as basis for recommending advertising programs customized to meet the needs of each business

• Prioritized and organized an aggressive work schedule, while preparing forms, letters, and executing contracts

• Proven sales performer 200 to 300 percent to quota consistently every month

4/08 – 8/08 Seccion Amarilla Portland, OR

Major Account Executive

• Strategically plan objectives for every customer within the assigned market

• Sell marketing and advertising programs to local businesses

• Maintain weekly appointments and activity reports

• Review, manage, and grow existing account base while building successful long term client relationships

• Achieve assigned sales quotas and goals

• Meeting publication and online deadlines

8/06 – 4/08 Frito Lay Portland, OR

Route Sales Representative

• Ordered and delivered product to stores within designated route area

• Merchandised product on display racks; controlled product inventory

• Increased sales volume by executing promotions and developing customer relations

• Aggressively pursued new selling opportunities to meet and exceed sales goals

• Maintained daily report and cash flow integrity

12/05- 8/06 Transcore Commercial Services Beaverton, OR

Lead Generator / Sales Representative

• Exceeding budgeted sales goals

• Educating consumers on satellite tracking, and technology tools for the transportation industry

• Generating revenue by selling company products to new and existing customers

• Managing inbound inquiries, and presenting company's satellite tracking solution

• Create proposals to develop and close leads

9/05-12/05 Ameriquest Mortgage Company Tigard, OR

Mortgage Associate

• Produced and maintained monthly loan production goals

• Maximized mortgage sales by explaining company products and programs to potential customers

• Performed loan pre-qualifications by analyzing applicant data against company product and program guidelines

• Presented customers with loan disclosure packages

• Assisted processors, closers, and underwriters in facilitating funding of applications

12/03-9/05 Verizon Information Services Beaverton, OR

Account Executive

• Identified new sources of business by contacting new and existing customers, and assisting them in implementing strategic yellow pages and online advertising programs

• Developed rapport with clients while maintaining strong, professional relationships

• Processed advertising orders, creating and distributing program materials, and helped develop advertising artwork

• Generated revenue for the company; while effectively and consistently demonstrated above average performance of sales quota

• Successfully managed customer expectations

12/02-10/03 Bally Total Fitness San Leandro, CA

Program Director

• Responsible for hitting monthly sales goal

• Teaching members of the gym about fitness, and how to use of equipment properly

• Educated member of the gym about healthy eating and lifestyle

12/00-12/02 Chevy's Fresh Mex Livermore, CA

Kitchen Manager/General Manager

• Controlled food and labor cost for the entire facility

• Forecasted monthly sales

• Responsible for scheduling employees

• In charge of training new employee's at Grand openings of all new locations

6/97-12/00 Aramark Refreshment services Hayward, CA

Route sales/Account Manager

• Delivery of refreshments to corporate accounts

• Daily inventory and servicing accounts

• Exceeded monthly sales quota by contacting potential clients and increasing existing accounts

• Customer service

• Forecasting of monthly sales

• Training new employee's on route sales

2/94-6/97 TGI Friday's Pleasanton, CA

Kitchen Manager/General Manager

• Checked in all deliveries

• Scheduling of employee's

• Food and produce ordering

• Controlled food and labor costs

LANGUAGES

Fluent in English and Spanish

EDUCATION

1989-1993 Franklin High School Stockton, CA

General Education

Contact this candidate