Pasandra McNeal Resume

PROFILE

Highly organized and professional with excellent interpersonal skills. Proficient technical knowledge in customer service and sales. Work independently or on a team to achieve outstanding performance, while prioritizing to accomplish highest level of efficiency.

SKILLS

- Proven customer service representative with impressive productivity performance

- Knowledge of operating systems: Windows 98, 2000 NT, ME and XP

- Skilled in software programs: Microsoft Access, Word, Excel, PowerPoint (Presentations)

- Developer of website for a small business

EXPERIENCE

2006-2007 American Red Cross Kennesaw, GA

Regional Recruiter

- Contacted past/future donors on the phone asking them to commit to a blood donation at a local blood drive.

- Possessing an ability to motivate others to take donation action, by sharing information of the importance of regular blood donations and addressing any concerns or questions potential donors may have.

2001-current Solid Source Realty/Platinum Real Estate Atlanta, GA

Real Estate Agent

Previous years in Real Estate, I was awarded:

- "The Million Dollar Producer Award...For Over $1,000,000 In Sales In 2005"

- The "Top Producer Award...for Outstanding Sales"

1999–2001 Hewlett Packard/Compaq Computers Alpharetta, GA

Technical Support Specialist/Supervisor

- Provided training to new technicians, including procedures, troubleshooting, critical thinking, resource management and customer service skills.

- Monitored and evaluated 250 technicians on technical abilities.

- Compiled hourly service level data and disseminated individual technical evaluations for review by senior management.

- Researched and developed, solutions to new (customer-related) technical problems

- BellSouth Dot net Internet access technical support. Involving direct customer contact within a high-volume call center, including time-sensitive response to customer e-mail questions and concerns.

- Troubleshoot and supported Internet connectivity issues, on Windows and Apple Macintosh operating systems

EDUCATION

2001 Georgia Institute Of Real Estate Atlanta, GA

1996 McNair High School Atlanta, GA

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