Customer Service Manager

Kevin Flournoy 662-***-****

** ***** *****

Columbus, MS 39705 *********@*********.***

PROFESSIONAL EXPERIENCE

*/** – 11/11, Omnova Solutions, Columbus, MS

Left to pursue better opportunity due to production ending at this facility

Production Master Scheduler, 3/05 – 11/11

•Daily scheduling of six production departments, consisting of 24 total machines, in a timely basis to maximize the on-time shipment percentage based on promise date.

•Responsible for the levels of WIP and finish goods inventory.

•Proactively communicated with customer service and manufacturing on all customer order priorities and order shipment status related to respective order due dates.

•Coordinated daily with engineering, technical, quality department, and HR/safety manger on any needed down time for needed repairs or training.

•Documented all missed orders, determined root cause, and published daily/monthly reports of root causes.

•Coordinated with raw material manager daily on any needed materials for production.

•Trained in Lean Six Sigma to facilitate Kaizen events to improve quality, lead time, and processes throughout the company; (5S concept and trained in Six Sigma Green Belt)

•Involved in all new product development within production.

•Experienced in all Microsoft Office applications

•Experienced in ERP/MRP systems

•Improved plant’s On Time delivery metric from 94% to 98%

Production Supervisor, 7/98 – 3/05

•Direct supervision of 20-50 unionized employees.

•Accountable for production, quality, waste, and safety.

•Developed production based cost saving projects.

•Initiated and implemented Lean Six Sigma and Kaizen projects.

•Scheduled the hourly workforces’ overtime.

•Conducted monthly safety training.

•Promoted to the above position.

Dispatch Clerk, Epsco (Omnova Sol.), 1/98 – 7/98

•Duties included preparation of orders for all production departments, data entry, assisting department manager with clerical duties

•Promoted to the above position.

4/97 –11/97, Assistant Manager, Kirkland’s, Huntsville, AL

•Duties included daily and monthly reports, customer service, receiving and inventorying freight, and supervising other associates.

EDUCATION

8/94 – 5/97, Mississippi State University, Starkville, MS, Computer Engineering

•Studies included computer programming, advanced mathematics and physics, electrical wiring, networks, and courses involving computer technology.

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