Manager Years Experience
Resume:
Bruce Wayne Reid
San Diego Ca *2105
**********@*****.***
**********@***.***
Objective
To obtain employment that will utilize my T/S SCI security clearance, expand my Network/System
Administration skills and Technical Control knowledge, while furthering my knowledge in the
Information Technology field after retirement from the U.S. Navy.
Summary of Qualifications
● Active SSBI/Top Secret SCI security clearance
● Accomplished Senior Help Desk professional with 11 years experience in Computer Operations
Help Desk support to include installation, configuration and implementation of PC hardware and
Peripherals and the diagnosis resolution of hardware and software problems on PC systems
Such as hard disk drives, floppy disk drives power supplies and network interface cards (NIC’s)
● Over 11 years experience in Network Administration over multiple platforms: Joint Worldwide
Intelligence Communications Systems (JWICS), Secret Internet Protocol Router Network
(SIPRnet and Unclassified Internet Protocol Router Network
● Proficient with Microsoft Office Suite (Windows NT/2000, Word, Excel, Power Point, Access,
Outlook), Active Directory.
● Knowledgeable with Networking Systems, architecture protocols including TCP/IP and Lan Maintenance.
● Proficient with Siebel (2 years experience) (5 years experience as Remedy Data Base Manager) Ticketing
Systems.
● Familiar with operating systems (Unix, Solaris) and Classified and Unclassified exchange servers.
● Excellent communications and diagnostic skills, consistently solve problems and rarely escalate
issues.
Work Experience
Contractor
Jun-2010--Present APEX SYSTEMS INC. Contracted to NMCI/EDS Desktop Support, San Diego, Ca
Provides desktop support for the U.S. Navy and U.S. Marine across the U.S. and overseas, to include the following:
Responsible for the proper installation of new H.P Navy and Marine Core Intranet workstations to include stand-alone and network operations.
Troubleshoot and repair Windows Workstations utilizing DHCP TCP/IP
Provides systems support for all Navy and Marine Corps Intranet Systems to include hardware/software installation management for all computers printers and scanners.
Contractor
March-2008- Jun 2010 ITECH NMCI/EDS Desktop Support, San Diego CA
● Responsible for the proper installation of new H.P Navy and Marine Core Intranet workstations
● Trouble shoot and repair Windows Workstation utilizing DHCP TCP/IP
● Provide System support for all Navy and Marine Corps Intranet Systems to include
Hardware/Software installation management for all computer printers and scanners.
● Directly assists NMCI help desk with BREAK/FIX support for the East and West coast on a
daily basis.
Network Operation Center Watch Officer (NOCWO)/information System Specialist/Help Desk Technician
August-2005 –November-2008 U.S. Navy, Regional Service Center – Pacific, DIA - Honolulu HI
● Responsible for 24X7 management and administration of 14 networks to include Hardware and
Software applications, provided system support for all company computers, printers and DNS
Servers.
● Trouble shot and repaired UNIX and Windows platforms utilizing DHCP TCP/IP networking
Protocols while providing support to the Local Area Network (LAN) on a daily basis.
● Directly supervised 9 personnel to include 2 civilians who provided BREAK/FIX support to
Approximately 6 departments and resolved an additional 100 Hardware/Software trouble
tickets on a weekly basis utilizing Remedy and Siebel ticketing system.
● Analyzed real-time circuit status across 14 networks
System Administrator/Help Desk Supervisor
October-2002 - August, 2005 USS Bonhomme Richard LHD-6- San Diego, CA
● Supervised and trained 27 personnel in all facets of Help Desk/ Desk Top
services.
● Superb database manager. Expertly maintained the USS Bonhomme Richard’s classified
Command guard list (CGL) for the Pacific and Atlantic fleets.
Watch Supervisor - LAN Administrator
March-2001-October, 2002 USS John Young DD973 – San Diego, CA
● supervised a crew of 10 personnel
● Local Area Network (LAN) Administrator, was responsible for
Establishing and maintaining LAN accounts for newly reported personnel
● Conducted computer maintenance and back-ups for the SECRET and
UNCLAS LAN’s .
Watch Supervisor/Net Control Station (NECOS)
January-1998 -December, 2001 Tinker AFB Oklahoma City O.K.
Operated HF, UHF and Verdin Communications Equipment
Directly supervised 8 personnel
Responsible for the proper communication operations of 2 additional sites (Pax River MD and Travis AFB)
Education/Certifications
Bachelors Degree in Information Systems Technology (experience equivalent)
Communications Security (COMSEC) 20 years of hands on experience
ComptTIA A+ IT Technician
ComptTIA Security +
Network + will have completed February 2011.
United States Military Apprenticeship Program for Computer Programmer
Optimized NTCSS II Systems Administrator Courses
Tactical Command Support System Manager NTCSS II Snap System 2730
(Equivalent to 2735 Nec) Course included proper operation of Microsoft Office Suite (word, Excel, PowerPoint, Access, Outlook and Active Directory) with UNIX, Solaris and Windows.
Radioman/Information Technology “A” School
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