Manager High School

Jonathon Franco (m) 716-***-**** / ********.******@*****.***

*** ***** ****** **., *************, NY 14221

SKILLS:

OS: Windows 7,Windows Vista, Win XP Professional, Win 2000 Professional, Win 2000/2003 Server, Win3.1/Win9x, NT Server/Workstation 4.0, Win mobile, Palm OS, DOS

Hardware: Dell desktops, laptops, Dell servers, Macintosh, Linksys/D-Link wireless routers, Netgear switches, Cisco routers, HP, Xerox, Canon printers, other networking peripherals, PDA’s wide variety including Blackberry C++/Java type, mobile phones

Software: Lotus Notes, MS Office, Symantec Ghost Enterprise, Altiris Recovery Solutions Enterprise, VNC, Roxio products, Adobe products, Blackberry Enterprise Server, Blackberry Desktop Manager, Remote Desktop, PC Anywhere, SAPgui, Magic Total Service Desk, Citrix Metaframe, MS Project, MS Exchange, Outlook, Outlook Express, MS Frontpage, McAfee, Norton antivirus and utilities, Mozilla, Internet Explorer, E-Fax, Eudora, Other: Active Directory, Firewall, TCP/IP, Win Networking, IIS, SMTP, IMAP, POP, LAN/WAN, Ethernet, Terminal Services, and many more

TECHNICAL EXPERIENCE:

Practice first: medical management solutions 2008-2011

Computer operator

• Configured VPN’s for clients

• Researched new software for company

• Implement new software

• Monitored and maintained systems

• Retrieved encrypted data from various facilities

• Repair all workstations and printers

Westgate USA (Philadelphia, Florida, Atlanta) 2004-2005

Independent Consultant

• Key participant in product development

• Research new product functionality

Independent Computer Consultant 2002-current

• OS troubleshooting (wide variety)

• Hardware repair including installation and implementation

• Maintain and repaired networked printers and servers

• Microsoft and Novell network troubleshooting

• Configure secure wireless networks

• Hardening security on individual, sensitive machines

• Virus and Spyware prevention

• OS Migration of Large Bank from OS2 to NT

• Work with clients to develop and implement preventative measures to minimize system problems

Philadelphia Wireless Institute 2001-2002

Vice President

• Participated in all administrative decision making

• Maintained daily operations including payroll, student enrollment, and aiding in job placement of graduates

• Assisted in developing course curriculum

Wyatt Inc. (Philadelphia, Pittsburgh, PA) 2001-2001

Independent Computer Consultant

• Networked Philadelphia office (full service including router configuration and cabling)

• Implemented secure network between Philadelphia and Pittsburgh corporate office

• Implemented VPN solution between airport trailer and corporate headquarters

Day & Zimmermann, Inc. 1999-2001

IT Support Specialist III

• Organized and maintained network and machine support for corporate headquarters

• Remote site OS, network, and hardware troubleshooting

• Knowledge Management Committee team member responsible for submitting valuable intranet troubleshooting techniques

• Instructed and advised new network admins and PC Technicians

• Mentor for High School students as part of corporate program

• Managed network printer servers (100+ printers)

• Implemented and configured new servers

• Maintained video conferencing for all executive conference rooms

Bundy Computer (Philadelphia) 1999-1999

Consultant

• Technician responsible for all PC repairs on as needed basis

Local Net

Intern

• Technical Support – Tier I

Softbank (Buffalo, NY)

Helpdesk support for 3COM PCMCIA network and modem cards

Trained new employees on phone support process

Now Client Logic admin

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