Technician Service
Resume:
Norman Willey
San Diego, California 92104
****.******@*****.***
Certifications and training:
Microsoft Certified Professional
A+ Certified PC Technician
Network Plus PC Technician
Texas Instruments Electronics Certified Technician
Netgear PoE Solutions Certified
Experience:
July 2010 to May, 2011 Honeywell San Diego, Ca
Technical Specialist- Complete complex installations, document-troubleshooting procedures
Design, author the product newsletter, troubleshoot and resolve complex software problems with SQL Server.
July 2005 to 2010 Time Warner Cable San Diego, Ca
Technical Specialist Level 2- Work in a Desktop Support environment helping customers diagnose and repair issues with their internet service, POP and SMTP mail servers to set up email through Outlook and online email service. Diagnose and repair in a tier three environment problems found with wireless modem issues, as well as Voice over Internet Protocol digital phone service. Train new technicians with systems and troubleshooting skills. Communicate with other divisions via phone, chat and email for provisioning equipment and issuing outage alerts in the area. Provisioning and Compliance Team communication for setting up digital phones as well as voice mail and caller ID. Log into email servers for user email issues and resolve any problems.
February 2003 to July 2005. Aradiant Corporation San Diego, Ca.
Desktop Support Technician- Worked in a Desktop Support environment, helping customers diagnose and repair issues with their Dlink Routers, Hubs, Cable, DSL Modems, and Ethernet cards.
Diagnose and repair issues with Windows 98, XP, 2K, driver and TCPIP issues. Define and select DNS settings as well as Gateway and DHCP issues and settings.
1997 to 2003 Banc Tec Service Corporation Hayward, CA
Desktop Service Technician - Duties included troubleshooting hardware and software problems for up to 700 users. Performed duties as the leader of our team of two Diagnosed and repaired IBM and Compaq servers in a Windows environment Prepared reports in Excel and Access for managers on a monthly basis
1993 to 1997 Intelligent Electronics Memphis, TN
Desktop Service Technician – Worked in a lead capacity over five service technicians, directing them in various tasks throughout the day.
Education:
2000 to 2003 Computer Education Institute San Diego, CA
Graduated from the Computer Networking Program Outstanding GPA Award
1991 to 1993 Career Development Institute Denver, CO
Upon graduation received a Computer Electronic Applications Specialist Diploma.
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