Customer Service Quality Assurance

Location:

Andover, KS

Posted:

January 12, 2011

Contact this candidate

Resume:

Russell Mullin

*** ******* ****

Towanda, Kansas 67144 *******.******@*****.*** Home: 316-***-****

Cell: 316-***-****

Dedicated production foreman with emphasis on Continuous Improvement and Lean Manufacturing. Leading diverse teams through multiple value streams not only in the high-paced production and assembly side, but also in the demanding CNC flat pattern, complex hydro, NC brake press, and conventional sheet metal fabrication process areas. Consistently achieving high customer satisfaction rankings. Accomplish improvements to the department productivity by implementing Lean Methodology. Lead by example to ensure the execution of all safety, quality, and company policies.

Skilled builder and leader of customer-focused teams. Worked directly with HR to recruit, hire, and train individuals for process excellence with customer service as a key driver of department goal attainment. Extremely effective leadership and motivational skills resulted in high employee retention and numerous promotions by team members in the department. Efficient use of resources leading to increased productivity within the organization.

Areas of Expertise

Six Sigma Skill Coach

TSS Green Belt Certified

Lean-Area Team Development

FAA A&P Mechanic

Project Management

Process Expediting

APICS Certified in Supply Chain

Cross Functional Team Leadership

Teambuilding & Training

Cost-Reduction Strategies

Front-Line Supervision

Marketing

Professional Experience

Goodrich Aerospace Interiors --- Wichita, KS

Production Supervisor

Composite interior supervisor over lay-up, trim, assembly, prep, and paint operations. Multiple manufacturing supplier for aircraft and railcar production of cabinets, interior furniture, and countless composite components. Work with engineering, customer service, and quality assurance in project development and process proving.

Wichita Aerospace Spares Incorporated --- Wichita, KS

Lead Assembler

Ensure team has necessary direction, equipment and supplies to produce multitude of sub-assemblies, spares, and one time only parts for external and internal customers, in a timely manner. Develop improved process and tooling on numerous projects and part families.

Bell Helicopter --- Grand Prairie, TX

Leader PE Tool Services

Responsible for tool cribs, crib attendants, tool setters, and tool grind cell operators. Insured sensitive tools were in calibration and in good service for plant wide machine operators to use.

ZTM Incorporated --- Wichita, KS

Manufacturing Manager

Introduced Lean Methodology by streamlining production steps, setting up swim lanes for material presentation, developing a visual work environment. Responsible for facility machining processes on second shift.

Cessna Aircraft --- Wichita, KS

Production Foreman

Production Line Lead/ Composite Crew Chief

Production Line Sheet Metal/ Composite Assembler

Focused on assembly techniques, organizational procedures, and numerous training opportunities. Assembly-line experience began in Citation Bravo/Encore back shop building major sub-assemblies (lower aft and center cabins). Transferred to primary division of Citation Excel (composite forward closeout and fairing frame installations). Advanced to new product line start-up member of the Citation Sovereign and became Lead over composite aft fairing pre-fit and installation, tail cone access doors, baggage door, escape hatch build-up/installation, stinger assembly, and battery installations, working from back shop, primary, final, through pre-flight assembly. Promoted to Production Foreman position to recruit, train, and supervise 30+ direct reports in the aircraft sheet metal fabrication department. Provided a positive work environment in which operators were able to learn new skills and enhance old ones. Manage daily operations to ensure schedule attainment and efficiency. Collaborated with Engineering, Quality Assurance, Production Control, and Environmental, Health, and Safety departments to implement Six Sigma projects at Mid-Continent and Components Manufacturing Facilities.

Bridgestone/Firestone/Dayton, Holliecke-Perrin Tires Inc. --- Wichita, KS

Sales Manager, Automotive Mechanic, Tire Tech, Service Advisor

Responsible position in management with oversight for a Bridgestone/Firestone full-service wholesale/ retail tire distributorship. Directed eight associates and help manage P&L, sales, inventory, merchandising and cost controls. Exhibited knowledge of the tire business and successfully able to forge relationships with customers and suppliers. Assigned to research new business computer system, selected and recommended the current operating system, ensured employee training on new system. Helped develop new profit centers for the growing organization.

Goodyear/Michelin, Wiebe Tire --- El Dorado, KS

Store Manager, Automotive Mechanic, Tire Tech, Service Advisor

Front-Line supervisor in a local Goodyear and Michelin wholesale/ retail tire distributorship. Responsible for coaching and educating six service associates while managing sales, inventory, advertising and budgetary needs. Worked closely with city, county, and state on tire and vehicle specifications for bid requirements. Developed warehouse and inventory system to reduce overhead and improve work flow.

B F Goodrich/Uniroyal, Allen’s Tire --- Wichita, KS

Store Manager, Automotive Mechanic, Tire Tech, Service Advisor

Managed day to day operations of a full-service wholesale/ retail tire distributorship. Directed sixteen associates and managed P&L, sales, inventory, marketing, and throughput in the shop. Maintained high standards while promoting a safe work environment using regulatory guidelines.

Established a firm foundation in the tire industry with dedication to customer satisfaction and a strong belief in my abilities. Assisted in setting up warehouse inventory system along with new business computer.

Professional Development

Southwestern College --- Wichita, KS 2007 to present

BS Degree in Business Quality Management studies,

3.9 GPA, Dean’s Honor Roll

Cowley College --- Arkansas City, KS Associates of Applied Sciences in Aviation Maintenance,

3.8 GPA, Cum Laude, Phi Theta Kappa

Butler College --- El Dorado, KS

General Studies, 3.7 GPA

APICS Supply Chain Management Certification

Southwestern College --- Wichita, KS

FAA Certified A+P Mechanic Ratings Arkansas Aviation Tech Center, Wichita Aviation Tech Center, FAA Federal Exams (OKC), KTTI Airframe Prep School (Wichita)

Six Sigma Green Belt Certification