Customer Service Quality Assurance

** ******** ****

Palm Coast, Fl. *****

************@*****.***

Marion Blohm

Objective To obtain employment in an environment where my work experience will be utilized to its

fullest potential.

Professional 2002- 2010 Lydia Cladek Inc. St. Augustine, Florida

Experience Records Manager Lead

. Assisted in the leadership and management functions of the Records Management

Department

. Performed essential tasks which included entering in all new and old accounts into

Infodynamics database. Kept all records in the company secured. I also worked on

Special projects for the various departments.

. Handled the quality assurance for the Records Management Department.

. Trained employees on how to utilize the Infodynamic database system.

Dealer Liason

. Manage an account portfolio with an average net worth of $425,000, constantly

monitoring its performance and making necessary adjustments to the loan to ensure

its optimal performance.

. Use problem solving skills to handle customer service concerns and complaints,

striving to turn all conversations and incidents into a mutually beneficial experience

for the customers, dealers, and our exposure.

. Negotiate credit extensions when necessary to maximize retention and arrange for

account “buybacks” concerning loans that fail to perform.

2001-2002 The National Companies Davie, Florida

Billing Supervisor

. Worked with the billing clerk daily to ensure that quality work was done daily.

. Provided support and handled the quality assurance for the data processing and

customer service departments.

. Maintained daily billing, problem solved for three different departments, processed

Cancellations and handled customer disputes.

. Trained the billing clerk on how to maintain daily billing and process cancellations.

Customer Service/Billing Clerk

. Researched and remedied negligent accounts, charge backs and cancellations.

. Worked within a database to handle various billing issues and customer service

problems.

. Helped customer service with the overflow data entry on an as needed basis.

Qualifications I am bilingual (Spanish). I have experience using word and excel as well as the

Infodynamics database. I have also volunteered with the Miami American Legion.

Education 2008-2010

St. John’s River Community College

2010-present

Daytona State College

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