Desktop Support

SAMEER KHADE

***, ******* **, ***********@*****.***

Sugar Land, TX-77479 832-***-**** (Mobile)

SUMMARY

· Exceptional production support, troubleshooting, training and documentation skills

· Good team player with excellent communication and presentation skills

· Self-motivated, multi-task oriented, flexible, change oriented

TECHNICAL SKILLS:

Servers Windows NT4.0/2000/ 2003, Lotus Domino, Active Directory

OS Windows 95/98/2000/NT/XP, Vista.

Databases SQL Server 2000/2005, MS Access 2003/2007.

Languages C, C++, C#.net, T-SQL.

EXPERIENCE

Ø Premier Technologies Inc.,Houston (Jan 2008- Till Date)

Consulting work as a System Analyst at Continental, Houston.

Supported around 500 users, 8 servers with WinNT 4.0, Windows 2000 Server, Windows 2003 Server, Lotus Domino 6.5.4 Server.

§ Successfully installed, maintained and troubleshot major Hardware and Software Installed and maintained Lotus Notes 6.5 Client and Basic level of Server Admin

§ Resolved complaints, Queries and Services over software through laid down systems and network.

§ Troubleshot RAS Connectivity and was responsible of keeping an issue log of the same.

§ Interacted proactively with various vendors for sourcing products and solutions and for closure of calls of certain machines supported by them.

§ Consulted faculty, management and staff concerning projected enhancements to hardware and networking capabilities

Tracked asset movements and ensured that the software and hardware assets are within control.

Ø IT Source Pvt. Ltd, India (Mar 2006- Dec2007)

Consulting work as a FMS Engineer at Price Water House Coopers

Supported around 800 users, 15 servers with WinNT 4.0, Windows 2000 Server, Windows 2003 Server, Linux Firewall Server, Lotus Domino 6.5.4 Server.

§ Successfully installed, maintained and troubleshot major Hardware and Software Installed and maintained Lotus Notes 6.5 Client and Basic level of Server Admin

§ Resolved complaints, Queries and Services over software through laid down systems and network.

§ Troubleshot RAS Connectivity and was responsible of keeping an issue log of the same.

§ Interacted proactively with various vendors for sourcing products and solutions and for closure of calls of certain machines supported by them.

§ Consulted faculty, management and staff concerning projected enhancements to hardware and networking capabilities

§ Tracked asset movements and ensured that the software and hardware assets are within control.

§ Provide Blackberry support for the Directors of the company.

Ø CMS Computers Ltd, India (Dec 2004- Feb 2006)

In a consulting role as a Network Engineer at Hutchison Max Ltd

Supported more than 1000 users and Orange mobile shops all over Mumbai.

§ Installation and troubleshooting of File and print server

§ Created a troubleshooting document listing all the issues and their solutions in MS Word

§ Gave weekly status of system issues and user problems to the Project Manager

§ Fixed critical issues and bugs experienced by users

§ Worked on and resolved system defects as identified by the users

§ Evaluated and tested systems/network hardware and software, including clustered environments

§ Maintained data, software and hardware security and emergency procedures

§ Implemented and maintained management systems to support fault

detection, correlation, performance metrics, and reporting to support

service.

§ Configured Exchange Server as well as Active Directory for user accounts.

PROJECTS:

· Broadband Solution DSL in access domain

EDUCATION:

· B.E. (Electronics), University of Mumbai, Maharashtra (1998-2002)

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