Customer Service Manager

RICHARD J. LEFEBVRE

*** ***** **** - ***********, ** 76088 - 817/757-9537 - ************@******.***

ENVIRONMENTAL HEALTH AND SAFETY MANAGER

Twenty four years progressive experience in Environmental, Health and Safety and Insurance Loss Control working with ENR Top 100 companies on premier projects domestic and international.

In depth knowledge of EHS policies, practices, procedures and laws with a broad understanding of those principles as applied to business.

Interpretation of governmental regulations and delivery of guidance to multiple operations.

Communication/training skills and interpersonal competence to achieve desired results with the ability to develop creative solutions to EHS issues.

Recognition of opportunities to develop effective and efficient solutions with the ability to focus on results while managing multiple individuals and disciplines.

Industries: Petrochemical, Refinery, Oilfield, Pipeline, Power and Cogeneration, Nuclear, Fossil, Paper & pulp, Pipe fabrication, and Film production

Projects: Union and Open shop, Department of Energy, Department of Defense, Oilfield, Pipeline, Barracks, Hangers, Sports stadiums, Hospitals, Condominiums, Casino, Hotel

EDUCATION

BS, Business Administration, California Coast University, Santa Ana, CA

OSHA 500 Training Course, Northern Illinois University, Hillside, IL

Certification ISO 14000 Implementation, University of Houston, Clear Lake, TX

Certifications in various aspects of Safety, Industrial Hygiene, Environmental, and Business applications through company sponsored and accredited institutions

MANAGEMENT RESPONSIBILITIES

Maintain contact with client to monitor satisfaction and address concerns. Direct duties of field personnel and insure comprehension of company expectations. Coach employees to develop full potential and provide recognition for achievements. Conduct performance evaluation and ISO reviews. Improve customer and employee service and retention. Stay abreast of current industry knowledge and disseminate information to colleagues. Timely response and effective control and resolution in crisis management. Balance budget.

Lefebvre

EMPLOYMENT HISTORY

Consultant, Project Safety Management (November 2008-December 2009)

Explore opportunity to partner with an existing safety/loss control recruiting and services company. Identify potential clients, perform risk analysis of their operations and determine appropriate personnel qualifications. Develop marketing strategies and make presentations on methods to control hazards to prevent or reduce losses.

Senior Risk Engineering Consultant, Zurich Services Corp. (July 2001-October 2008)

Provide consultative loss control services to the larger insureds with an average premium of ten million. Clients included Walsh Group, AMEC, Pepper, and Hensel Phelps. Managed the Construction Vendor Services nationally for three years. Responsible for training, guidance, quality, and timeliness of customer service and associated reports of nine companies with a total of forty five employees. Responded to catastrophic events at the World Trade Center in 2001 and Hurricane Katrina in 2005.

Accomplishments: Received three honors for recognition of achievements and contributions in customer service, company operations, and client satisfaction

Division Safety Manager, Turner Industries (July 1997-April 2001)

Manage nine projects and two fabrication shops located throughout the Southeast. Develop a tracking system for training, job performance, and workers' compensation management. Clients included ExxonMobil, MP&L, FP&L, Entergy, Hess, Georgia Pacific, and Cytec.

Accomplishments: Associated Building Contractors 1999 Award of Honor for Safety Excellence

Consultant, Industrial Safety Services (January 1996-July 1997)

Develop program manuals, procedures, training and documentation designed to assist companies in meeting federal and state requirements regarding regulatory compliance. Develop methods to guide companies toward ISO 9000 and 14000 certification.

Safety Supervisor, Bechtel Corporation (March 1990-January 1996)

Accountable for all HSE functions on projects domestic and international. Client sites were Shell Martinez Refinery in CA, Quad Cities (Exelon) in IL, Al-Tameer in Kuwait, Grand Gulf (Entergy) in MS, Limmerick (PECO) in PA, SR Bertron and Deepwater (HL&P) in TX, and Washington Public Power Supply System in WA.

Accomplishments: Received organization's highest award for Continuous Improvement with the introduction of Behavioral Science Technology. Establish communications with multinational workforce to provide an adequate understanding of basic safety concepts and comprehension of Job Hazard Analysis.

Lefebvre

Industrial Safety Specialist, National Fire and Medical (August 1989-March 1990)

Assigned to keep two Clients (Detroit Edison and Texas Utilities) cognizant of federal, state, and site safety and health regulations. Disseminate information on new/revised procedures, conduct data collection for occupational health surveys, evaluate operations and suggested corrective action.

Safety Specialist, Brown & Root, Inc. (May 1985-July 1989)

Supervise work practices to ensure compliance with all safety regulations at the Comanche Peak (Luminant) in Glen Rose, TX. Conduct accident investigations and prepare reports. Analyze occupational health hazards and developed methods of control for project with over 4,000 employees.

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