Customer Service Sales

JAY JONES

**** ****** **** • Indianapolis, IN ***39 • *********.***@*****.*** • 317-***-****

Flexographic Printing Sales/Manager/Supervisor

SUMMARY OF QUALIFICATIONS

• Over 15 years of management, sales and customer service experience.

• Accomplished in building relationships, assessing customer needs and generating new business.

• Background in production, vendor relations, purchasing and pricing.

• Able to identify and capitalize on opportunities.

• Expertise in resource allocation, process improvement, scheduling, and training.

PROFESSIONAL EXPERIENCE

SUPERVISOR 1/94 –5/2011

MASCO SUPPORT SERVICES Indianapolis, IN

Printing Service Company.

• Managed 10 production staff members. Coordinated training on equipment, processes and procedures to provide consistent standards of operation. Conducted quarterly performance reviews.

• Purchased paper, ink and printing equipment. Selected vendors and negotiate pricing and payment terms.

• Scheduled employees and job runs. Ensured appropriate coverage to maintain workflow.

• Met with customers to discuss printing specifications and submit accurate job tickets.

• Analyzed job specifications, determine final cost of labor and material and provide prices to customers.

• Conducted monthly safety programs for production team, thereby decreasing accidents/incidents approximately 20%.

• Opened 10 new major accounts which placed orders daily.

• Replaced old machinery with new equipment to expedite production.

• Established a preventative maintenance program to reduce machinery repairs and replacements.

• Received Continuous Improvement award for consistently recommending ideas for improvement.

WAREHOUSE COORDINATOR 7/91 – 1/94

BOEHRINGER MANHEIM Indianapolis, IN

U.S. division of German Pharmaceutical Company.

• Accepted customer orders and prepared job tickets. Compiled information from customer service representatives and prior jobs, and placed new orders. Ordered all material needed and added job into production schedule.

• Packed ~75 customer orders for shipping per day, ensuring accurate order fulfillment from inventory.

• Received new pharmaceutical products, equipment and materials upon delivery and placed into inventory. Updated database to maintain inventory levels.

TECHNICAL SKILLS

• Microsoft Outlook, Word, Excel; Lotus Notes; Kronos.

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