Customer Service Administrative Assistant
Resume:
Austin, TX *****
***************@*****.***
Objective: To make a value added contribution to the organization through continued
development of professional skills.
Entry, tracking, review, and comprehension of clinical trials data to ensure the accuracy and
consistency of the clinical databases to comply with established guidelines, study specific
protocols and annotated CRFs
Maintain consistent approaches and standards within and across projects
Assists with testing of data entry screens and/or databases prior to implementation
Accurate and timely data entry of clinical trials data for multiple studies
Entry of queries/data correction forms (DCFs) of clinical trials data for multiple studies
Quality control support of clinical trials data prior to database lock
Communicate well with staff, upper management and clients clearly and concisely, both orally
and in writing
Able to direct complex projects from concept to fully operational status
Highly motivated, goal-oriented with strong leadership and interpersonal skills
Able to direct complex projects from concept to fully operational status
Ability to work independently and multi-task in a fast pace environment
Managed data for Clinical Research studies.
Responsible for the creation, updating, maintenance, and validation of clinical study databases,
and for the provision of computerized reports of these data.
Key member of the clinical project team and handled priorities in line with project management
decisions.
Managed clinical trials through review, computerization, cleaning and auditing of clinical data and
data bases in compliance with standard operating procedures, client guidelines and regulatory
agency guidelines.
Expertise in documentation and training using Word and Excel
Excellent interaction with cross-functional teams
Self-motivated, result-oriented and desire for constant learning
Expertise with analytical reporting using Advanced Excel features like Pivot tables and charts
Handle multiple tasks and precedence; take initiative; self motivated and also keen to work in
team oriented and fast paced environment.
Microsoft Office Specialist Certified with an extensive understanding of all Microsoft Office
applications
Excellent customer service, organized, reliable and detail-directed problem solver
Able to direct complex projects from concept to fully operational status
Metro One Telecommunications, Atlanta, GA
Customer Service Manager11/1998-12/2004
Six years of experience in Customer Service Call Center environment, with extensive skills in
Customer Service Supervisor in exceeding expectation such as managing day to day tasks
Coaching support, handling customer issues, providing direction to Customer Service
Monitored CSA phone calls, analyzed needs, and then coached to enhance the quality of the
CSA’s call handling skills
Team player by always making myself available to help anyone inside or outside the Call Center,
a “can do “Attitude
Health Crisis Network Miami, FL11/1994-11/1998
Administrative Assistant
Received and distributed communications via phone, fax, mail and email, internet research
Coordinated meetings, trade shows, conferences, travel arrangements, calendar management,
copying, faxing, filing, email and submit expense report
Coordinated preparation of reports, analyzing data, and identified solutions
Ensured that appropriate timely actions and deadlines were met
Trained, coached, supervised, and evaluated staff, trained new employees
Met all scheduled deadlines and managed staff’s daily workflow
Provided exceptional customer service, data entry, billing, coded and posted invoices, solved
vendor issues, ordered supplies and maintained office equipment
Managed special projects, maintained internal databases
Education
University of Miami, 1988-1990 Public Relations
Technical Skills
Office Management/Project Management/ QuickBooks/PowerPoint /Excel/Spreadsheets/ Word/
Outlook/ Access/Database Management/ Paradox Databases /Microsoft Office /Windows XP/
Vista / Research/Analysis/ Reporting /Client/Vendor Relations and Reconciliation/ FTP Site
Usage/ Scheduling/ Production / Shipping/ Receiving/Typing speed= 70wpm
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