Customer Service Data Entry

PROFESSIONAL SUMMARY

I am a Stay at Home Mom of * years with a Bachelor’s of Science in Chemistry from Arizona State University looking to re-enter the workforce. Consider me a jack of many trades: Proficient in Word, Excel and Access with SQL experience. I can pull and replace a hard drive, install/reinstall and troubleshoot Windows XP – 7, knows enough UNIX to put Ubuntu on a thumb to recover/repair a Windows registry, use a drill and a plumbing snake, lift two reluctant preschoolers that weigh over 70lbs combined, plate your nickel with chrome, anodize aluminum into fun colors, analyze your plating bath for concentration or impurities, analyze waste water, rewire a ceiling fan, mix cement, set up a network, take apart a DVD drive and remove several discs and replace it, replace the digitizer screen on an android phone, plan and preside over an awards ceremony for Girl Scout leaders of Rockwall County, work a blu-ray player, juggle conflicting schedules with looming deadlines, data entry, make coffee, show up on time, self-starter, works well with others

EXPERIENCE

Krauss Residence Rockwall, TX

Stay at Home Mom May 2003 - Present

Care of 4 children currently ranging from 3 to 11

Care and maintenance of the home including cleaning, fixing household fixtures, scheduling repairs

Maintained finances, records, and prepared yearly Federal tax forms.

Girl Scouts of Northeast Texas Service Unit 170 Rockwall, TX

Adult Recognitions Specialist Sept 2008 - Present

Attends adult education and enrichment courses to support continued effectiveness

Identifies and promotes appropriate adult education for GS Service Unit 170 Volunteers

Maintains adult education records for all GS Service Unit 170 Volunteers using MS Access and Excel

Identifies and promotes appropriate adult recognition for GS Service Unit 170 Volunteers by encouraging nomination of GSNETX and GSUSA adult recognition awards using MS Access and Excel as well as creating online web forms to simplify submission resulting in a high level of nominations and support letters

Reviews and determines GS Service Unit level GSUSA adult recognitions as a member of a geographic area adult recognition task group. Communicates and cooperates regularly with an Adult Recognitions Liaison

Works with GS Service Unit 170 Team to plan and carry out a GS Service Unit recognition event annually

Attends conferences, GS Service Unit Team and Leader Meetings, and other meetings/events as appropriate

Provides Girl Scout Leadership Basics Training for new Girl Scout Volunteers

Girl Scouts Service Unit 170 Girl Scout Troop 2265 Rockwall, TX

Girl Scout Co-Leader Sept 2007 - Present

Ensures compliance with regulations of GSUSA and GSNETX policies and procedures

Completed all position and enrichment courses needed to support leadership of troop

Completed and maintain troop registrations, health and safety forms according to policy

Encourages support for the Girl Scout Family Partnership Campaign and participation in the delivery of the Girl Scout Program

Schedules and meets with GS Troop girls regularly

Develop activity plans and budget in consultation with girls

Acted as GS Troop Co-Cookie Manager for 3 years, calculated cookie purchases based on previous year’s sales, scheduled booth sales, and enlisted parents and volunteers to maximize proceeds

Society for Creative Anachronism (Non-Profit) Dallas, TX

Chronicler (Newsletter Coordinator) November 2010 - Present

Attend or delegate attendance to regular monthly meetings

Publish a month newsletter including officer reports, calendars, and upcoming event information

Publish or delegate publishing of monthly meeting minutes

Utilized Word, Excel, Adobe for publishing

MOMS Club of Rockwall, TX (Non-Profit) Rockwall, TX

Newsletter Coordinator July 2007 - February 2011

Published a monthly newsletter in accordance with MOMS Club International bylaws

Communicated with Board members for Newsletter content

Polled club members regularly for suggestions and content

Publish or delegate publishing of monthly meeting minutes.

Utilized Word, Excel, Print Shop, and Adobe for publishing

President July 2006 - June 2007

Presided over monthly business meetings

Scheduled and chaired executive board meetings

Oversaw the general operation of the MOMS Club of Rockwall, TX in accordance with MOMS Club International bylaws including ensuring a minimum of 2 club activities per month including playgroups, fundraisers, and special activities

Acted as a liaison with area MOMS clubs, other organizations, and the community

Prepared annual reports for MOMS Club International

Maintained appropriate files and records including roster, newsletters, and banking information

Delegated the maintenance of the MOMS Club of Rockwall, TX website

Corresponded monthly with State and Area Coordinators

ChemResearch Co Phoenix, AZ

Lab Technician II April 2002 – May 2003

Lab Technician I May 1999 – January 2001

Multi-process metal finishing company serving the needs of Aerospace, Electronic, commercial, Automotive, and Medical markets

Analyzed, tracked and maintained 200+ chemical baths in accordance to ASTM, AMS, MIL, QQ standards

Created and Maintained MSDS database in MS Access

Data Entry and Test Result Analysis

Created reports, correspondence as needed

pH, IR, AA, Acid Base Titrations, Salt Spray, Copper Sulfate Passivation Testing, UV-Vis

On Assignment – Lab Support Phoenix, AZ

Lab Technician I June 1998 – May 1999

Contracted to work for World Resources Company an environmental risk management company serving the technology sector by providing environmental compliance and innovative and cost effective recycling of non- renewable metal and mineral resources

Prepared and analyze samples using IC, AA, MS, Cyanide Testing (midi distillation, colormetric analysis, and Drager Tube screening)

Prepared samples for ICP analysis

Test Result Analysis, Report Preparation, and Data Entry

Contracted to work for ChemResearch Co

On Assignment – Lab Support Phoenix, AZ

Lab Technician I April 1998 – June 1998

Contracted to work for Olin Microelectronics a manufacturer and distributor of ultra-pure chemicals for the electronic industry

Trained and worked in a clean room environment

Prepared samples for ppm and ppb ICP analysis

Test Result Analysis, Report Preparation, and Data Entry

HebCom Phoenix, AZ

Customer Service Representative October 1997 – January 1998

Provided customer service in the form of directory assistance

Provided driving directions and movie times

Data Entry

Excell Agent Services Phoenix, AZ

Operations Associate January 1995 – October 1997

Provided internal customer service in the scheduling department for 1500+ employee call center

Maintained Access database of inventory, employee information, and login creation

Data Entry in Access, Excel, and TCS; Created and deleted employee accounts

Scheduled training and manager meetings

Provided Scheduling Orientation training presentations to new employees

Created training manual for the Operations Associate position

Provided Directory Assistance and Level 2 Directory Assistance as needed

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