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IT Manager, Systems Engineer, Network Engineer, Systems Administrator

McKinney, Texas, 75070, United States
May 26, 2010

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Billy F. Mathews

**** ****** ******** ******* *** 4003

McKinney, TX 75070



A certified IT Professional with over 12 years of experience in developing, implementing, supporting, configuring, designing and training in Information Technology.


• Excellent verbal and written communication skills

• Capable of coordinating multiple projects and deadlines

• Quickly adapts to challenges and changing environments

• Professionally competent to interface with high-level corporate executives, vendors, and clients


Desktop Admin, West Mt. Horeb, Dallas, TX January 2010 - Present

(Volunteer as Desktop Support Tech for non-profit organization)

• Support/Replace PC hardware (hard-drives, motherboards, memory and video cards)

• Install/Troubleshoot printers

• Support/Administer training lab (consists of 15 computers)

• Setup/Administer wireless network

• Administer/Manage updates for computers and laptops via Microsoft

• Train members on Windows Vista, Windows 7 and PC best practices

New Horizons Computer Learning Center June 2009 - March 2010

(Decided to go to school full time after lay off by RFM)

Certifications Obtained: CompTIA - A+, Network+, Security+

Microsoft - MCP, MCSA, MCSE/Security

Cisco – CCNA

Desktop / Network Admin, RF Monolithics, Dallas, TX June 2008 - December 2008

(One of 68 employees included in lay off)

• Administer/Support remote and local network accounts in Active Directory

• Administer/Support group access permissions using Group Policy Object Management

• Administer/Manage/Support 12 Microsoft Severs in a 2003 environment (4 are remote servers)

• Administer/Manage/Support email accounts using Microsoft Exchange

• Administer/Support laptops, PDA’s, Blackberry’s, iPhones and Air cards

• Administer/Support Security Cards, Spam and Firewalls

• Manage tape backup and library’s

• Nortel IP Phone Administration

• Executive support (President, Vice-President, CEO and Directors)

• Responsible for inventory for software and hardware

Systems Engineer II / Team Lead, PRC, Addison, TX May 2007 - June 2008 (Carrollton location closed – Entire staff laid off)

• Administer/Support/Manage 1000 user accounts in Active Directory

• Administer/Support/Manage user access permissions using Group Policy Object Management

• Administer/Manage updates using WSUS

• Administer/Support 1000 Avaya IP Phones

• Administer/Support/Manage 4 Dell Blade Servers

• Administer/Manage Proxy Server

• Administer/Support sites in Microsoft Share Point

• Purchase/Configure/Support handheld devices

• Test MS updates in lab environment

• Manage crew when Regional Manager was away

• Push server and pc updates using SMS 2003

• Test/Create pc images using Symantec Ghost

• Support/Document network, server and pc issues using Remedy

• Recommend, schedule and perform network improvements, upgrades and repairs

• Sole build out for 150 computers and user for AARP contract

• Use PXE Boot on Dell workstations to administer images

• On-call for network outages or planned network changes

• Use Change Management policies and procedures to deny or approve infrastructure changes or updates

Systems Admin, Lenders First Choice, Frisco, TX December 2006 – February 2007

(Successfully completed three month contract)

• Administer/Configure/Maintain Computer Associates Spam

• Administer/Manage SUS servers for Microsoft updates to pc’s and servers

• Administer/Manage user accounts in Active Directory

• Manage/Support 40 MS 2003 servers

• Processed over a 10,000 spam emails daily

Systems Admin, The Staubach Company, Addison, TX February 2006 – December 2006

(Left due to company being bought out and the release of IT)

• Administer/Manage 600 Blackberry accounts on Blackberry Enterprise Server (BES)

• Support/Configure Blackberry devices for email

• Administer/Manage user and hardware accounts in Active Directory

• Administer/Configure Cisco IP Phones

• Administer/Configure phone voice mail and phone routing using Cisco Call Manager and Cisco Unity

• Configure Cisco IP Communicator on laptops for remote users

• Administer Microsoft updates via SMS

• Administer/Configure/Maintain email accounts, using Active Directory and Exchange 2003

• Function as Field Engineer (runner) to support desktop, printer and network issues

• Setup/ Configure new, replacement laptops and computers using RIS

• Administer/Create sites using MS SharePoint

Change Management, Vartec/Excel Telecom, Dallas TX March 2000 – February 2006

(Entire IT Staff laid off due to company bankruptcy)

• Responsible for all documentation and procedures associated with the running, support and maintenance of any IT supported application and hardware

• Ensure all change processes comply with the published change control policies

• Create and maintain Configuration Management Database (CMDB)

• Manage and verify the Definitive Software Library is current and all licenses are correct

• Assess and report the impact of all changes to production before implementation

• Communicate all changes to any affected business unit and IT Management

• Interface with Application/Project Management/Business Analysts to ensure correct and consistent implementation of all changes into production

• Convene and chair the Change Advisory Board (CAB)

• Approve and schedule all changes for release

• Provide and communicate the Forward Schedule of Change (FSC)

• Verify all Service Level Agreements, regarding changes are met or exceeded

• Report/Remediate any issues not met by Service Level Agreements

• Responsible for Root Cause Analysis on major production outages and problems

• Provide Production Support to Network Admins, DBA’s and Programmers using workflow process

• Determine problem priority, service level and proper assignment of production problems


Some College Coursework Completed, Information Technology, Collin County Community College 2000 – 2008


• ITIL v3

• MCSE (2003) / Security




• A+

• Network +

• Security +

• Dell Certified on Computers & Servers

• Customer Service Certification

• Certified Help Desk Professional

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