IT Manager, Systems Engineer, Network Engineer, Systems Administrator
Resume:
Billy F. Mathews
**** ****** ******** ******* *** 4003
McKinney, TX 75070
************@*****.***
PROFESSIONAL PROFILE
A certified IT Professional with over 12 years of experience in developing, implementing, supporting, configuring, designing and training in Information Technology.
KEY AREAS OF STRENGTHS
• Excellent verbal and written communication skills
• Capable of coordinating multiple projects and deadlines
• Quickly adapts to challenges and changing environments
• Professionally competent to interface with high-level corporate executives, vendors, and clients
PROFESSIONAL WORK EXPERIENCE
Desktop Admin, West Mt. Horeb, Dallas, TX January 2010 - Present
(Volunteer as Desktop Support Tech for non-profit organization)
• Support/Replace PC hardware (hard-drives, motherboards, memory and video cards)
• Install/Troubleshoot printers
• Support/Administer training lab (consists of 15 computers)
• Setup/Administer wireless network
• Administer/Manage updates for computers and laptops via Microsoft
• Train members on Windows Vista, Windows 7 and PC best practices
New Horizons Computer Learning Center June 2009 - March 2010
(Decided to go to school full time after lay off by RFM)
Certifications Obtained: CompTIA - A+, Network+, Security+
Microsoft - MCP, MCSA, MCSE/Security
Cisco – CCNA
Desktop / Network Admin, RF Monolithics, Dallas, TX June 2008 - December 2008
(One of 68 employees included in lay off)
• Administer/Support remote and local network accounts in Active Directory
• Administer/Support group access permissions using Group Policy Object Management
• Administer/Manage/Support 12 Microsoft Severs in a 2003 environment (4 are remote servers)
• Administer/Manage/Support email accounts using Microsoft Exchange
• Administer/Support laptops, PDA’s, Blackberry’s, iPhones and Air cards
• Administer/Support Security Cards, Spam and Firewalls
• Manage tape backup and library’s
• Nortel IP Phone Administration
• Executive support (President, Vice-President, CEO and Directors)
• Responsible for inventory for software and hardware
Systems Engineer II / Team Lead, PRC, Addison, TX May 2007 - June 2008 (Carrollton location closed – Entire staff laid off)
• Administer/Support/Manage 1000 user accounts in Active Directory
• Administer/Support/Manage user access permissions using Group Policy Object Management
• Administer/Manage updates using WSUS
• Administer/Support 1000 Avaya IP Phones
• Administer/Support/Manage 4 Dell Blade Servers
• Administer/Manage Proxy Server
• Administer/Support sites in Microsoft Share Point
• Purchase/Configure/Support handheld devices
• Test MS updates in lab environment
• Manage crew when Regional Manager was away
• Push server and pc updates using SMS 2003
• Test/Create pc images using Symantec Ghost
• Support/Document network, server and pc issues using Remedy
• Recommend, schedule and perform network improvements, upgrades and repairs
• Sole build out for 150 computers and user for AARP contract
• Use PXE Boot on Dell workstations to administer images
• On-call for network outages or planned network changes
• Use Change Management policies and procedures to deny or approve infrastructure changes or updates
Systems Admin, Lenders First Choice, Frisco, TX December 2006 – February 2007
(Successfully completed three month contract)
• Administer/Configure/Maintain Computer Associates Spam
• Administer/Manage SUS servers for Microsoft updates to pc’s and servers
• Administer/Manage user accounts in Active Directory
• Manage/Support 40 MS 2003 servers
• Processed over a 10,000 spam emails daily
Systems Admin, The Staubach Company, Addison, TX February 2006 – December 2006
(Left due to company being bought out and the release of IT)
• Administer/Manage 600 Blackberry accounts on Blackberry Enterprise Server (BES)
• Support/Configure Blackberry devices for email
• Administer/Manage user and hardware accounts in Active Directory
• Administer/Configure Cisco IP Phones
• Administer/Configure phone voice mail and phone routing using Cisco Call Manager and Cisco Unity
• Configure Cisco IP Communicator on laptops for remote users
• Administer Microsoft updates via SMS
• Administer/Configure/Maintain email accounts, using Active Directory and Exchange 2003
• Function as Field Engineer (runner) to support desktop, printer and network issues
• Setup/ Configure new, replacement laptops and computers using RIS
• Administer/Create sites using MS SharePoint
Change Management, Vartec/Excel Telecom, Dallas TX March 2000 – February 2006
(Entire IT Staff laid off due to company bankruptcy)
• Responsible for all documentation and procedures associated with the running, support and maintenance of any IT supported application and hardware
• Ensure all change processes comply with the published change control policies
• Create and maintain Configuration Management Database (CMDB)
• Manage and verify the Definitive Software Library is current and all licenses are correct
• Assess and report the impact of all changes to production before implementation
• Communicate all changes to any affected business unit and IT Management
• Interface with Application/Project Management/Business Analysts to ensure correct and consistent implementation of all changes into production
• Convene and chair the Change Advisory Board (CAB)
• Approve and schedule all changes for release
• Provide and communicate the Forward Schedule of Change (FSC)
• Verify all Service Level Agreements, regarding changes are met or exceeded
• Report/Remediate any issues not met by Service Level Agreements
• Responsible for Root Cause Analysis on major production outages and problems
• Provide Production Support to Network Admins, DBA’s and Programmers using workflow process
• Determine problem priority, service level and proper assignment of production problems
EDUCATION & CERTIFICATIONS
Some College Coursework Completed, Information Technology, Collin County Community College 2000 – 2008
Certifications
• ITIL v3
• MCSE (2003) / Security
• MCSA
• CCNA
• MCP
• A+
• Network +
• Security +
• Dell Certified on Computers & Servers
• Customer Service Certification
• Certified Help Desk Professional
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