Manager Management
Resume:
RAYMOND A. JEFFREYS
**W*** Mayflower Ave *********@*********.***
Naperville, IL 60540 http://www.linkedin.com/in/rjeffreys
IT Management Technical & User Support Security Professional
Accomplished security minded and solution oriented IT manager who provides focused technical support and project management. Always ensure industry best practices and good security practices are “baked in” to systems and projects.
KEY ACCOMPLISHMENTS
Delta Dental of Illinois, Naperville, IL 2009-2011
Largest dental insurer in the US providing insurance for 750,000 members in Illinois.
Manager, Information Systems and Services
Leader, mentor and coach for eight members including programmers, DBA, telecom, business analysts, network engineer and help desk support.
* Improved communication with business users by implementing project portfolio tracking steering committee of senior stakeholders for project prioritization and addressing IT issues; ensuring IT alignment with business goals.
* Interfaced between possible merger affiliation partner and local management.
* Reduced two million dollar budget by 20%, saving $400,000 in both payroll and general administrative expenses.
* Maintained service levels with 25% reduction to six staff in head count.
* Enhanced mobility end user experience with company wide iPhones and laptop cellular cards access rollout, reducing wireless costs by 33%, $15,000 annually.
* Oversaw major programming effort for new state contract increasing support for 200,000 additional members, meeting all needed deadlines.
* Coordinated building and data center move to new building within time period needed to meet users’ needs for system availability.
* Implemented new access control and video monitoring systems.
* Developed policies to address HIPAA and Department of Insurance compliance requirements.
* Redesigned and implemented much stronger security measures resulting in no significant external penetration test findings.
* Eliminated user downtime due to errors, by strengthening change control and patch management processes.
* Managed 150 user windows environment moving to Windows 7, including Active Directory administration and provisioning, Exchange/Outlook/OWA, SharePoint, and remote desktop. Cisco routers and switches supporting telecom POE VOIP.
Central States Health and Welfare and Pension Funds, Rosemont, IL 1985-2009
Largest multi-employer Taft Hartley fund providing health insurance for 125,000 active members and pension payments for 190,000 retirees
Division Manager, End User Services
* Directed, managed, and coordinated LAN expansion to 40 servers and 450 desktops from original four PC’s, with hardware and operating system upgrades.
* Established policies and procedures to serve users with 99% of all service requests closed within two days maximizing user productivity.
* Implemented DMZ web infrastructure with proxy authentication and application firewall providing secure access for 300,000 users with no known attacks.
* Expanded WAN connection with ten fold increase in throughput to Internet.
* Saved 50% ($20,000) by renegotiating purchases and maintenance contracts.
* Established secure Blackberry server for companywide mobility program.
* Implemented automated EDI system for transactions and images handling 90%
of all submitted claims and reduced processing time from 30 days to 7 days.
* Saved $70,000 per year with Citrix remote access for 115 branch offices.
* Implemented new pension payout and imaging systems with workflow for pension processing for 190,000 retirees, eliminating backlog and lost paperwork.
* Monitored regulatory compliance with HIPAA security and privacy regulations.
* Ensured flow of 100,000 weekly emails with controls to block spam/viruses.
* Implemented desktop loss prevention programs; encrypted laptop hard drives, anti-virus, anti-spyware, WSUS updates to protect assets and information
* Installed single sign-on to accelerate 5-10 minute manual login process to 2-3 minutes for 75 call center staff significantly improving productivity.
* Established server backup/restore processing, and desktop imaging for timely restoration of systems and files and never failed to recover needed data.
* Implemented recovery processes at off-site disaster recovery center for servers and desktop systems ensuring timely recovery of mission critical systems.
* Received special recognition from senior management for systems shut down and recovery during flood disaster.
EDUCATION and CERTIFICATIONS
University of Illinois, Champaign, IL
B.S. Accountancy, 1977
Certifications completed: CISSP, ITIL v3 Foundation, and AICPA
CISM exam completed June,2011
PMP certification in process
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