Ms Access

Dana J. Crumbly

*** **** ***** **., *** *

Chicago, IL. 60628

Home: 773-***-****

Cell: 480-***-****

Email:********@***.***

WORK EXPERIENCE:

*/**** – 8/2003 ALPHA OMEGA PUBLICATIONS, Chandler, AZ.

Technical Support Representative

• Provided support for computer based software including Switched-On Schoolhouse stand alone, Switched-On Schoolhouse Distance Learning, etc.

• Provided customer service to Switched-On Schoolhouse external clients worldwide via telephone in both public school system and private clients.

• Utilized Saleslogix software to track support calls.

• Participated in team problem solving issues.

• Used several operating systems including Windows 98, Windows 2000 and Windows XP.

• Answered from 25 to 100 customer calls per day.

6/2000 – 1/2001 SUBIACORP, Phoenix, AZ.

Application Developer

• Provided technical support for Ms-Access 97 Publine Print application.

• Provided daily maintenance utilizing Repair and Compact functionality in Ms-Access 97.

• Enhanced, developed, tested and maintained Publine Print application over two sites.

• Designed, developed, tested, maintained and enhanced several reports for tracking print orders, utilizing Query By Example (QBE), Ms-Access SQL and Ms-Access report generator.

• Designed, developed, tested, maintained and enhanced several Ms-Access 97 GUI forms utilizing Ms-Access Visual Basic for Applications (VBA).

5/1997 – 6/2000 NATIONAL DATA CORPORATION, Phoenix, AZ

Ms Access Application Developer

• Redesigned, developed, enhanced, tested and provided support for CallBox application including tables, queries, GUI forms and reports utilizing QBE, Ms-Access SQL, Ms-Access VBA, Ms-Access report generator.

• Designed, developed, enhanced, tested and provided support for System Requirement Enhancement application including tables, GUI forms, queries reports utilizing Ms-Access VBA, Ms-Access SQL and Ms-Access report generator.

• Designed, developed, tested and maintained data transfer report from CallBox and Finance applications to Ms-Excel utilizing Ms-Access VBA, Ms-Excel and Ms-Excel VBA.

• Maintained CallBox and System Requirement Enhancement applications by repairing original applications, compacting copied applications and compacting original applications utilizing Repair and Compact function daily.

• Linked Several SQL Server 6.5/7.0 tables to CallBox and System Requirement Enhancement applications utilizing Open Database Connectivity (ODBC).

EDUCATION:

Arizona State University, Tempe, AZ.

Bachelor of Arts, Computer Information Systems, 1996

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