Technical Trainer
Resume:
Professional Experience
David Weekley Homes **/2004 to present
Austin & San Antonio, TX, Phoenix, AZ and Denver, CO
Technical Trainer
-Training magazines Top 100 Training Programs Recipient
-Territory included Austin, San Antonio, Phoenix AZ, and Denver CO
-Technology purchasing decision maker (HW, SW, and Mobile technology)
-Training and evaluation of all new hires on proprietary software and PC skills
-Training on MS Office Suite (Word, Excel, PowerPoint, and Outlook) and other software
-Classroom, webinar, and eLearning based training and development
-Remote assistance, inventory validation, and reporting via LANDesk
-Internal and external website overviews, updates, and content writing
-Created technical evaluations, documentation, updates, and archiving solutions
-Collaborate with senior management to implement training and IT solutions to the field
-Internal customer satisfaction rating over 95% for 5 years and counting
-Used SharePoint to compile and distribute key data
-HW and SW support in the field including PCs, printers, and Cisco ASA routers
-Generate monthly financials on technology expenditures
-Created and maintained the inventory databases
-Successfully managed other team members, coaching them into higher positions in the company
Dun & Bradstreet 04/1999 – 08/2004
5800 Airport Boulevard
Austin, TX 78752-4204
Senior Risk Assessment Manager Support Technician
-Increased employee knowledge through development of text and web-based curriculum and product specific training manuals using CBTs, FrameMaker, SnagIT, Adobe Photoshop, and RoboHelp.
-Maintained and verified integrity of customer databases on Sybase, MS SQL 2000, and Oracle.
-Responsible for QA of software, testing primarily for functionality and ease of use.
-Report all anomalies found by testing or by the end-user to development in detail and work with both the customer and development to work on a resolution.
-Product Team Leader of web-based software, for the full SDL.
-Writing and editing software process documentation, schematics, and flowcharts.
-Writing and editing of web based end user documentation.
-Saved an $80K account by visiting customer site while on vacation to resolve their issue.
-Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
-Instrumental in improving customer-satisfaction ratings through dedication and consistent problem resolution.
-Responsible for training of new employees.
-Network and database connectivity troubleshooting.
-Supporting proprietary software on Windows 95, 98, NT, 2000, XP and Novell.
-QA and acceptance testing of software.
-Installing, troubleshooting, and database maintenance on Sybase, MS SQL 2000, and Oracle platforms.
Ion Implant Services. 05/1998 – 02/1999
Austin, TX
Wafer Implant Technician
-Worked in Class 10 and Class 1 cleanrooms implanting 3” to 8” wafers
-Implemented ISO 9000 standards, SOPs, and delivering quality implanted wafers to various customers
-Maintained and repaired Eaton and Varian VIIsion implanters
-Created and updated quality control documentation
iDOT Computers 11/1998 - 03/1999
Austin, TX
Hardware Support Technician
-Writing detailed logs, schematics, and flowcharts describing problems, solutions, and ISA 9000 processes.
-Building and supporting complete computer systems and networks.
-Working with the sales force to ensure the product exceeded customer expectations.
-Contacting the customer for parts acquisition and documentation feedback.
Book Boosters 06/1993 - 05/1996
Austin, TX
Assistant Director
-Hiring, training, and motivating of new employees.
-Writing training manuals, flyers, procedures and event ads.
-Working within AISD to promote reading, and held classes of 10 to 25 2nd grade students with below average reading skills to help them excel in reading and build self-esteem.
Education and Training
AS in Electronic Engineering – Southwest School of Electronics
Bob Pike’s Train the Trainer Certified
Awards and Memberships
ASTD – American Society of Training and Development
Training Magazine’s Top 100 Training Programs Recipient
Minority Journalist Award – The University of Texas at Austin
Contact this candidate