Software Project

SARWAR IMAM SHAIKH

***** ******* **** ****, ****, TX: 77449

Phone 281-***-**** ***********@*****.***

Objective

I.T specialist support experience for over 10 years of maintaining, installing, configuring workstations, software, printers, peripheral devices, in standalone and network environment on different operating systems for small, medium sized and large organizations. Proven ability to streamline processes and increase productivity over million dollars.

Related competencies

• Strong background in user training, support, and documentation

• Managed team and completed various project successfully

• Quality control

• Productivity improvement

Summary of Skills

Operating Systems: Windows 2007/XP/Vista Operating Systems, Windows 2003 Server, UNIX systems (AIX, HP-UX, Solaris), Linux (Red Hat, Ubuntu, CentOS, SUSE), OpenVMS and Windows servers

Network Applications: Windows 2000 Server, Windows Server 2003, Novell Netware, and UNIX

Electronic mail and messaging applications: MS outlook, IBM Lotus notes, Google’s Gmail, Yahoo, MSN, AOL and yahoo messenger, Reuters messaging

Office applications: MS Office (1997 to 2010) including applications such as MS word, MS excel, MS Access, MS PowerPoint

Project applications: MS Project, MS Visio

Remote access applications: Remote Desktop connections, Remote tool, Timbuktu (Tb2), DBRAS

Network security and ant virus applications: Symantec, Cyber gatekeeper (CGK), Whole security, Anti-virus (NAV, SAV), Cyber Armor (CA)

Other business applications: Visual basic, Summit, Putty, FoxPro, Dbase, Lotus123, Sun Java, blackberry, Android, Blackberry desktop manager, i-Phone, i-Pad, Android, BizTalk, Extranet applications (VPN, db-RAS Classic), I pass (Gl0bal Dialer), Share point, KEWA, People-soft, Cmstar, VoIP, Hospital equipment testing application (Cardinal Health Alaris), Customer relationship manager (CRM), E-Commerce, Citrix Meta-frame

Hardware: HP. Dell P.Cs, Printers and peripherals

Career Overview

Getronics\CompuCom, Houston Texas, IT helpdesk specialist, July 03, 2006 to Current

Working on one of the reputable Getronics’s Deutsche Bank (DB) account as I.T analyst, and shared my knowledge and technical experience in keeping up and maintaining over millions dollars worth DB account by

• Facilitating award winning internal guidance to my peers and business technical support to the DB clients by providing them a service desk that is responsible for handing Lotus notes, hardware, software, network issues.

• Worked closely with other analysts for completing various projects such as diagnosing, troubleshooting and working around internal software, hardware, network issues

• Acted as technical liaison between clients, customers, and vendors as required implementing new technologies or bringing issue to resolution.

• Provided technical guidance and training to the service desk and desktop support.

SARWAR IMAM SHAIKH

Career Overview continued

Orrtax Software solutions, Houston, Texas, Helpdesk analyst, October 2005- June 2006

Provided excellent and world class support in winning more market share by

• Providing technical support tax software IntelliTax Essentials, Intellitax Expert, Intellitax Expert and IntelliBiz offered by company.

• Using company software tools such as Customer relationship management (CRM) and Customer support (CS help) in configuring and troubleshooting hardware and software related problems

• Responsible for providing remote support on customer’s software and hardware issues

Hewlett Packard, Houston, Texas, Computer Technician, December, 2004-September, 2005

• Integrated, validated, tested and released diagnostic procedures on H.P Proliant Server blades & Low Mid Family Servers using Cm-star & Windows software.

• Troubleshooting, diagnosing, and performing system updates on desktops, laptops and servers

• Participated in company-wide project working with engineers, software developers, test, electrical and mechanical groups to ensure product compliance and quality in manufacturing.

• Supported engineering personnel by obtaining schematics, test equipment, and all the desired information needed for producing new motherboards

• Lead technical field support group in implementing customer related problem resolution processes.

• Implemented training programs to upgrade software programs and improve computer skills of all personnel.

CHASE Bank\Barbeau Enterprises, Houston, Texas, Project assistant, September 2004 to November 2004

Responsible for completing two week’s “Managed Texas Chase Conversion Project”. Duties Performed:

• Remove, installed, and imaged 200 workstations.

• Cleaned up site of Asset Recovery and Disposal by competing all paper work

• Completed project by providing quality work before the deadline

M.D ANDERSON Hospital\CARDINAL HEALTH (Small Project), Technician, February 2004 to August 2004

• Performed hardware and software updates on Cardinal Health Alaris medical equipments using various Cardinal Health Alaris Products proprietary software applications and standard hand tools.

LIT GROUP INC., Document Coding & Cleaning Specialist, December 2002- January, 2004

• Maintained & updated Summation coding software

• Added and updated additional fields such as date, author, title etc. for the data entry purpose

• Cleaned coding department coding software by using Access and Visual Basic

• Provided quality output clients

Education and Training

Bachelor of Science in Business and information Systems (BSB\IS), University of Phoenix, Houston TX, January 2005-March 2008

GPA earned: 3.56

During study phase-Initiated, coordinated and managed multiple projects and completed in time frame

Honors And Awards

1. MVP Award and appreciation certificates (CompuCom)

2. Performance Appreciation letters ( Orrtax software Solutions )

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