Customer Service Accounting

Karen D. Nelson

***** **** ****** ***** ************, FL 32218

Phone 904-***-**** Email: ********@***.***

Administrative/Clerical Specialist

Qualifications Summary

Administrative support professional with experience working in fast-paced environments; who possesses strong organizational, accounting, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Customer Service and Relations Accounts Payable/Receivable Telephone/Reception

Word Processing and typing Filing and Data Archiving General Accounting

Office Equipment Operation Problem Solving Travel Agent Experience

Experiences Highlights

• Provided administrative and secretarial functions for the vice president and medical director of a major life insurance company; supervised a team of 5 clerks

• Provided administrative and accounting functions for a large corrugated packaging company accounting office which included: compiling data for reports, reconciling accounts, performing A/R and A/P processes, diplomatically resolving supplier and vendor issues (bank account changes, payments not received), facilities management

• Provided administrative and technical support to dental claim examiners for a major insurance company; handled incoming claims to be routed to specific dental claims areas, processed refund/returned claim payments, updating claim records with payment information

• Provided travel assistance to clients; creating brochures, booking travel arrangements, processing credit card payments and travel documents in a timely and discreet manner

• Provided administrative support for a large paper manufacturing company: set-up and maintenance of vendors and suppliers for entire company, verification of bank ach info, insurance and W9/1099 requirements

Employment

Accounting Clerk Rock Tenn/Smurfit Stone Fernandina Beach, FL

Vendor Mgmt Assoc Georgia Pacific Jacksonville, FL

Travel Agent Self-Employed Jacksonville, FL

Cash Appl Specialist Aetna/Prudential Jacksonville, FL

Secretary/Supervisor Prudential Jacksonville, FL

**References available upon request

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