typing, basic computer skills

Keslake Hylton **** W Spring Valley Rd

#***

Richardson, TX 75080

214-***-****

********@*****.***

Objective: To seek a career in a well established working environment that will utilize and encourage both my educational and personal growth.

Experience___________________________________________________________________________

Credit Solutions of America 2007-2010 Dallas TX

Debt settlement Advisor

• Maintained consistent delivery of completed activities, issue resolutions, call stats & quality customer experience

• Negotiated with creditors to achieve lowest possible settlement to resolve clients’ debts

• Exceeded daily goals, including call stats, settlements, quality assurance and client testimonials

• Multitasked, utilized several systems to enter appropriate & accurate notes while maintaining focus on each call

• Exceeded expectations in customer service and settlement department; consistently recognized as a top performer

• Received several awards of appreciation and dedication, from clients and company, on a monthly basis

CJ Primary Home Health 2005-2007 Garland, TX

Lead Administrator

• Manage Inbound calls from doctors and Nurses

• Manage weekly staffing schedule for RN's and Home Health Aides

• Prepare billing for billing specialist

• Solicit new business through local doctors

• Prepare new patient packets for nurses

• Maintain employee files

Southwest Credit Systems 2003-2005 Plano, TX

Collection Specialist

• Maintained a debt portfolio of 125-150 customer accounts

• Responsible for bringing accounts current which were 30-90 days delinquent through payment methods

• Negotiated all payment plans

General Motors Acceptance Corp. 2001-2003 Richardson, TX

Collections Repasenative

• Negotiated all payment plans.

• Responsible for negotiating payment plans which would bring accounts current or paid in full

• Maintained accounts through a queue system for both inbound and outbound accounts

• Trained new and existing employees On collection strategies and basic collection skills

Metro One 1999-2001 Dallas, TX

Client Specialists

• General administrative responsibilities to maintain office setting

• 411 Inbound Operator, provided callers with local telephone listings

• Also assisted callers with movie listings, directions, and restaurant listings

• Broadcasting & Communications

Education: 1987-1989 Southwestern Adventist College Kenne, TX

• Broadcasting and Communications

Interest:

• Electronics

• Sports

• New Technology

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