Customer Service Manager

Luv Patel

** ******** ******, ******** ** L*A *R*

289-***-**** ~ ***********@*****.***

Career Objective

To obtain an call center representative position that utilizes my customer care experience and operational management.

Such a position would be ideal to execute my skills in communication and demonstrate leadership in team work.

Highlights

• Office duties and HR support

• Data entry and retrieval

• Records and account maintenance

• Research and analysis

• Customer Relations

• Advanced Microsoft Office skills

• Records, Database management

• Manage calendars, prepare reports

Experience

Mac’s Convenience 2010 – 2011

Certified Independent Dealer / Store Operator and manager

Amherstview, Ontario (near Kingston)

• Perform all duties of a store manager

• Hire new employees and train them through their duties

• Responsible for ordering, merchandising, inventory management

• Cash handling, customer service, balance drawer, petty cash, and place orders for inventory

• Communicate with store owners or supervisors to discuss inventory and sales and to explore how store procedures can be improved

• Calculate total payments received at end of work shift and reconcile with total sales

Hold a Mac’s university degree to operate store independently

Professional Staffing 2009 – 2010

Administrative Assistant

Toronto, Ontario

• Coordinate calendar, appointments, schedule meetings and conference calls

• Answer multi-line phones, preparing reports and paperwork, and positive interaction with individuals at all levels

• Handle business administration, record keeping, planning, policies, procedures, researching and scheduling to ensure productive operations

• Establish work priorities and ensuring deadlines are met

• Perform general office duties (i.e. faxing, photocopying and filling)

Call Right Marketing 2007 – 2008

Customer Care Representative (Outbound/ Inbound)

Cambridge, Ontario

• Attend inbound calls, answer customer inquiries regarding their accounts and direct to right contact for further approval

• Make outbound calls for marketing purposes on various schemes

• Help customers with making payments of cell phone bills

• Analyze customer’s credit history to extend the service limit

• Responsible for training new employees and guiding them through procedures

Computer Skills

• Microsoft Office : MS Word, MS Excel, MS Power point

• Electronic Mail and Database Software

• Typing Speed : 40 wpm

Additional Skills

• Superior interpersonal and communication skills, including verbal, written and presentation

• Previous on job experience with MS word, Excel and Power Point

• Customer service experience with a strong understanding of customer satisfaction

• Problem solving, analytical thinking and decision making abilities

• Strong time management and organizational skills to meet deadlines

• Proficient in carrying out administrative procedures and standards

• Expertise in Career oriented and eager for continuous learning

Education

Degree College/University Year

Office administration course Wesley College 2005

Diploma in Business Administration Wesley College 2007

Languages known

• Multi-lingual : English, Hindi, Gujarati, Punjabi

Contact this candidate