Resume

Randy Robertson

Garner, NC *****

qz6fpt@r.postjobfree.com

(919) ***-****

Objective

Dynamic and enthusiastic PC Administrator with more than 5 years of experience with all aspects of PC Suppot from installing new software and hardware, virus eradication to network connectivity. Well versed in Microsoft networking. Excellent organizational, interpersonal, and communications skills.

Technology Summary

Operating Systems

Windows Server 2K8,2K3, 2K, SBS

Windows 7/Vista/XP/Professional

Applications/Servers

VMWare Workstation/Sever/Vsphere,

Microsoft Exchange 2K, 2K3, 2K7,2K10

Microsoft SQL Server 2K5,2K8

WireShark

TeamViewer, GoToMeeting, WebEx

Symantec Ghost

Trend Micro/ Symantec /AVG anti-virus

Network ServicesActive Directory, Group Policy, Certificate Services/Public Key Infrastructure (PKI), Domain Name Services (DNS), Remote Access Dial-In User Services (RADIUS), Routing and Remote Access (RRAS),Internet Information Services (IIS) Windows Server Clustering, File and Print services, Windows security, Windows Software Update Services (WSUS), Remote Installation Services (RIS), Windows Terminal Services

ProtocolsWINS/DNS, VoIP/FoIP, WEP,WPA, TCP/IP, NAT/PAT,BIND,LDAP, SMTP, POP3, FTP, HTTP, DHCP, H323, T.30, T.38, SIP, IPSec, Wireless/Mobile Computing, Cisco IOS, Frame Relay, T1 , DS3

Certifications

CompTia Network +

CompTia Security +

Cisco Certified Network Associate (CCNA)

Microsoft Certified System Engineer (MCSE)

Microsoft Certified Trainer (MCT)

Microsoft Certified System Administrator (MCSA)

Employment History

Jan 2001 - Present

Consultant

Garner, NC

* Configured and upgraded networks and network peripherals, routers, switches, etc. Eradicated Viruses and Spyware

* Registered domain names and configured/maintained domain name service

* Installed and configured wireless and Windows networking

* Installed and configured Network Attached Storage

* Configured backup and recovery strategy

* Conducted network design and performance analysis

* Installed, configured, and supported Windows Small Business Server 2008

Nov 2008 - June 2010

GFI, Inc.

Cary, NC

* Provided first-level telephone support for hardware and software installation issues.

* Achieved 90% problem resolution rate of all inbound client calls.

* Performed remote installations and product fixes, as well as various troubleshooting support.

* Managed ticket requests and resolutions using SalesForce.com.

July 2000 - June 2008

Wake Technical Community College

Raleigh, NC* Conducted advanced hands-on college level courses in Windows 2000/2003 networking, and infrastructure rollout

* Designed and implemented multi-forest/multi-domain AD network

* Created Group Policies for secure workstations

* Created complex replication schedules between domain and sites

* Evaluated, recommended, and advised on new technology for college and for the department

* Supervised and trained lab assistants

* Developed and presented technical seminars for department and division

* Provided technical support and technical advice for department and division

* Established and administered Microsoft’s IT Academy

* Designed and implemented VMWare’s Workstation in classroom laboratories

* Implemented Symatec’s Ghost for quickly rebuilding classroom network

* Nominated for Outstanding Instructor 2008

* President Faculty Association 2005 -2006

Previously

Bayer, Inc.

Clayton, NC* Directed multi discipline team in the installation, startup, and validation of $700,000 IT infrastructure rollout (wiring, telephony, LAN, WAN, etc.) for pharmaceutical laboratory

* Evaluated, recommended, and coordinated the installation of 3 Picturetel Video Conference systems

* Administered 200+ user multi-vendor network

* Administered IBM System/36 with 30+ users

* Administered and supported 100+ mainframe users and terminals

Education

B.S.B.A.Information System

Appalachian State University

Boone, NC

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