Controlled system access and data security.
Installed and Set up various process applications that are provided with service now and also create custom applications.
Manage IT processes from start to finish.
Performed various integration (data and process)/application enhancements in the application design/functionality.
Automating processes, Adding functionality, integrating the Service-Now with an outside application, Extending the instance beyond standard configurations through Java Scripting and XML Coding.
Worked on Creating/Modifying the Email Notifications and Email Templates along with the events.
Delivered the Projects/Value Adds as per the timelines.
Implementation/Modification/Restriction done through UI Policies, Business Rules, Client Scripts, UI Actions.
Performed basic and advanced configurations in many different ways to address an organization’s business needs and managing Service Now instance.
Core Configuration includes administering forms, lists and other elements, configure the UI, Scheduled imports.
User Administration includes managing user accounts, groups and roles.
Automated multi-step processes and progress through set actions based on conditions in workflows.
Managing Data through the use of UI to administer tables, fields, relationships, and metadata.
Service Administration by configuring guided procedures, reports, alerts, approval rules, and social IT.
Content Management by creating custom pages and extending the look and feel of the UI.
Implementing Execution Plans for any Catalog item.
Data imported through Scheduled import from Other Sources.
Managing Incident, Problem as well as change.
Creating Workflow for all type of request. Also managing existing workflow by using workflow editor.
Administrating Service-Now Application for KU Tech.