Education & related training

UltraMate *.* & *.0 Web-Based Training

Automotive damage appraisal – Cypress College

Computer Science – Control Data Institute – Los Angeles, Ca

Computer Technology – Orange Coast College

Skills

I have excellent communication skills which enhance my effectiveness in establishing rapport with diverse customers. Strong PC and Microsoft office product knowledge and I have data center experience.

Results oriented, fast learner and a team player. I also have a good working knowledge of Mitchell, E-claims, Shop manager, ABS, ABSe, CCC, Crms and Reynolds and Reynolds.

Professional Affiliations:

Spherion 03/09 – Present: Customer Service Rep

I would receive e-mail, fax or phone calls from customers requesting support with Mitchell Int. management products. I investigated the cause of the problem and would apply fixes using Go 2 Assist communications software to connect to the customer’s computer.

Walmart 08/08 – 03/09: Overnight stocker

Worked overnight stocking merchandise on the shelves. Assisted customers with their questions about products, there locations and general questions about the store.

Mission Viejo Auto Collision 06/07-08/08: Estimator.

Ascertain automotive body damage by conducting inspections and examinations.

Create estimates by costing parts, supplies, and labor; calculating customer's payment, including deductibles.

Obtain insurance estimates by contacting insurance companies; reviewing damage estimates with insurance adjuster; resolving repair and replacement requirements.

Prepare work orders (WO) by describing repair and replacement services required; obtaining approval signatures; entering WO into work management system.

Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining and providing contact telephone numbers; answering questions and concerns; arranging temporary transportation.

Maintain body shop records by recording repair and replacement actions.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhance body shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Paradise Chevrolet: 01/07-06/07 Estimator:

Ascertain automotive body damage by conducting inspections and examinations.

Create estimates by costing parts, supplies, and labor; calculating customer's payment, including deductibles.

Obtain insurance estimates by contacting insurance companies; reviewing damage estimates with insurance adjuster; resolving repair and replacement requirements.

Prepare work orders (WO) by describing repair and replacement services required; obtaining approval signatures; entering WO into work management system.

Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining and providing contact telephone numbers; answering questions and concerns; arranging temporary transportation.

Maintain body shop records by recording repair and replacement actions.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhance body shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Lake Buick, Pontiac GMC 07/05-12/06: Estimator.

Ascertain automotive body damage by conducting inspections and examinations.

Create estimates by costing parts, supplies, and labor; calculating customer's payment, including deductibles.

Obtain insurance estimates by contacting insurance companies; reviewing damage estimates with insurance adjuster; resolving repair and replacement requirements.

Prepare work orders (WO) by describing repair and replacement services required; obtaining approval signatures; entering WO into work management system.

Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining and providing contact telephone numbers; answering questions and concerns; arranging temporary transportation.

Maintain body shop records by recording repair and replacement actions.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhance body shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Home Depot 08/03-07/05: Sales associate.

Assisted customers with their projects either by offering product knowledge or helping them attain all of the items that they would need the first time so that they could complete their projects without running all over trying to find what they needed or thought they needed.

Siemens Business Services 08/01-08/03: Senior customer service engineer.

I worked under contract to upgrade computer systems for customers like Wells Fargo, Washington Mutual and Verizon. Also installed and/or upgraded lan/wan networks.

NCR Corporation 04/90-07/01: Regional technical specialist.

Responsible for first and second level support calls for both hardware and software via e-mail, phone, fax or travel to customer’s site. Logged and tracked all calls and trouble tickets until resolution and fixes were found and implemented.

Hatachi Data Systems 10/78-03/90: District specialist.

Hardware technical support for cpus, tape and disk subsystems throughout the United States. Help desk support, diagnosed complex problems identified causes and installed fixes.

Storage Technology Corporation 04/73-10/78: Field service engineer.

Hardware technical support for the company’s tape and disk subsystems. Run diagnostics for their controllers to trouble shoot problems and make the correct repairs.

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